CloudRadial Pricing
Everything you need to optimize your service desk, automate account management processes, and mature customer engagement.
30-DAY MONEY BACK GUARANTEE
CloudRadial Chat Pricing
Chat solutions designed to improve client experiences and streamline support interactions.
Product Suites
AVAILABLE Oct 1 - SuitesChat Starter - FREE
Perfect first step for MSPs who want to experiment with chat as an alternative method of client engagement. Automatically creates tickets in your PSA from chat.
$0/mo
No Setup Fee
INCLUDES
- PSA-connected Chat (ConnectWise, Autotask, Syncro, HaloPSA, BMS)
- Includes 2 Agents
- Includes 2 channels
- Automatically creates a ticket in PSA
- Teams, Slack, Web, or Text integration channels
- Agent Group Chat
- Chat Team
- Easy self-service onboarding
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ChatAI Professional
Power chat with AI to gather information and pre-triage tickets before creating the PSA ticket or bringing in a live agent.
$245/mo
$245 SetupPLUS
- Includes 3 agents
- additional agent-$65/mo
- Includes 5 channels
- additional channel-$65/mo
- AI prompting and triage
- Custom slash commands
- Professionally assisted onboarding
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ChatAI Enterprise
Power chat with AI to pre-triage tickets before creating the PSA ticket or bringing in a live agent. Advanced features and capable to integrate in ServiceAI.
$595/mo
$595 SetupPLUS
- Includes 5 agents
- additional agent-$95/mo
- Includes 5 channels
- additional channel-$95/mo
- ServiceAI Capable
- Workflow editing
- Co-managed
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30-Day Money Back Guarantee
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The Fine Print
Pricing - All subscriptions are based on annual commitment with monthly pricing. Please contact our sales team if you have any questions or need more information on products or terms. Or, if you are an existing partner, your account manager.
CloudRadial CSA - Definition of a user: A user is either a synced user or an asset management agent. Your invoice will be based on the larger number of users or agents. Example: If you have 500 users and 600 agents, your synced users count will be 600. Pricing adjusts as you add or remove users and/or agents.
CloudRadial Chat - Text/SMS number not included. Twilio or Flowroute account required.
CloudRadial DNS - You can setup a network of any number of users without requiring an agent on every machine (think call center). These network implementations are handled based on query volume. Price per agent and network implementations are allowed an average of 150,000 queries per month. Excess queries, in blocks of the allowed limit, are billed as additional agents.
CloudRadial Storefront - Transaction charges are waived during setup. Then, extra transactions are billed on your next invoice. No charge for cancelled transactions.
Jumpstart - Pricing and availability vary by product. Jumpstart must be completed within 60 days.
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About Jumpstart
Some new subscriptions require a mandatory Jumpstart Implementation designed to get your MSP quickly set up with your chosen CloudRadial product so you can easily roll it out to your clients.
Online Academy
Access technical setup training for any user on your team to learn how to use the portal - from service form setup to QBR best practices.Knowledge Base
Review detailed articles on demand to get answers on set up instructions and support.Dedicated Implementation Specialist
Stay confident in your Jumpstart with a dedicated specialist that helps answer questions and guide your successful deployment.White-Labeled Marketing & Sales Materials
Get customizable material to look professional as you present your MSP’s brand-new portal – including emails, flyers, checklists, and more.Customized Deployment Plan
Focus on deployment without getting lost or overwhelmed with an action plan showing your next steps and current launch status.