CloudRadial Chat | Bring the power of AI to your tier 1 support

The Best Chat for MSPs

PSA integrated and AI capable

End delayed response times and incomplete information gathering with Chat.

Empower clients to submit tickets directly to your PSA, freeing up your team's time.

It's like having an extra pair of hands working alongside you.

Tired of frustrated clients?

CloudRadial Chat is your lifeline.

Demanding clients expect immediate answers and self-service options.

PSA integrated and AI capable chat are game-changers for MSPs, streamlining response times and enhancing client experience.

By enabling instant communication, automating ticket creation, and providing immediate tier one support with AI, chat empowers MSPs to deliver exceptional service while boosting efficiency.

SEE HOW MUCH YOU'LL SAVE WITH CHAT

CloudRadial-Chat-2025

PSA Integrated

Chat creates a ticket in PSA and prompts for information.

Microsoft Teams, Slack, SMS, Web

No Chat Inbox to monitor. Client and tech engage together on their go-to platforms.

AI Capable

Let AI chat to work to pre-triage and solve tickets. Great for tier-one support.

Flat Fee Billing

Getting started at $95/mo is a no-brainer, and flat fee billing covers every end-user.

Utilize Slash Commands

Easily interact with your PSA and other stack tools without leaving Chat.

Use Slash Commands to:

Add notes
Change status
Customize options

CloudRadial Slash Commands

Add AI assistance

Put AI chat to work to pre-triage or solve tickets, clarify users' IT questions, or transfer to a live person if needed.

Built on OpenAI
Tuned for IT issues
Creates result tickets
Open to third-party modules

Add AI Chat Bot

Connect your stack

Connect your existing systems to bring together a unified tech and client experience:

PSAs
Knowledge bases
CloudRadial CSA

ConnectWise

Add workflows

With the Enterprise version of Chat, you can tailor your user experience with custom-designed workflows for:

Frequent issues
Vertical markets
Sales

Dialog Workflow

What's the value of CloudRadial Chat?

See how even small changes can impact your service desk and bottom line

Hourly Cost Per Tech
$30

$20 $100
Number of Daily Queries
3

1100
Minutes Per Query
30

10100
AI Resolutions (No Tech Needed)
20%

0100%

Cost Per Query
Daily Savings
Monthly Savings

Chat savings are based on money saved by streamlining PSA lookup and data entry, verifying the user, identifying the core issue, and for some tickets, resolving the ticket entirely without tech intervention through the use of AI.

Money (and time) saved are free to direct to other more useful endeavors such as growing the business, servicing more clients, and/or leaving in time for dinner with your family.

CloudRadial Chat Pricing

Starter

Get PSA-connected Chat with limited AI capability.

$95/mo

$95 setup

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INCLUDES

Teams integration
Slack integration
Web integration
Text/SMS integration
PSA Integration - ConnectWise, Autotask, Halo
"Slash" commands to speed interactions

Professional

Add AI to the conversations and speed resolutions.

$195/mo

$295 Setup

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PLUS

AI-assisted conversations
ChatScript or PowerShell scripting for tech productivity
Includes 200 conversations. Add more for $100 per 200 AI conversations.

Enterprise

Add customizable conversation workflows.

$295/mo

$2,495 Setup

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PLUS

Fully customizable dialog workflows.
Includes 200 conversations. Add more for $100 per 200 AI conversations.

30-Day Money Back Guarantee

The Fine Print

Pricing - All subscriptions are based on annual commitment with monthly pricing. Please contact our sales team if you have any questions or need more information on products or terms. Or, if you are an existing partner, your account manager.

CloudRadial CSA - Definition of a user: A user is either a synced user or an asset management agent. Your invoice will be based on the larger number of users or agents. Example: If you have 500 users and 600 agents, your synced users count will be 600. Pricing adjusts as you add or remove users and/or agents.

CloudRadial Chat - Text/SMS number not included. Twilio or Flowroute account required.

CloudRadial DNS - You can setup a network of any number of users without requiring an agent on every machine (think call center). These network implementations are handled based on query volume. Price per agent and network implementations are allowed an average of 150,000 queries per month. Excess queries, in blocks of the allowed limit, are billed as additional agents.

CloudRadial Storefront - Transaction charges are waived during setup. Then, extra transactions are billed on your next invoice. No charge for cancelled transactions.

Jumpstart - Pricing and availability vary by product. Jumpstart must be completed within 60 days.
About Jumpstart

Some new subscriptions require a mandatory Jumpstart Implementation designed to get your MSP quickly set up with your chosen CloudRadial product so you can easily roll it out to your clients.

Online Academy
Access technical setup training for any user on your team to learn how to use the portal - from service form setup to QBR best practices.

Knowledge Base
Review detailed articles on demand to get answers on set up instructions and support.

Dedicated Implementation Specialist
Stay confident in your Jumpstart with a dedicated specialist that helps answer questions and guide your successful deployment.

White-Labeled Marketing & Sales Materials
Get customizable material to look professional as you present your MSP’s brand-new portal – including emails, flyers, checklists, and more.

Customized Deployment Plan
Focus on deployment without getting lost or overwhelmed with an action plan showing your next steps and current launch status.