CloudRadial Chat

The Best Chat for MSPs

PSA integrated and AI capable

End delayed response times and incomplete information gathering with Chat.

Empower clients to submit tickets directly to your PSA, freeing up your team's time.

It's like having an extra pair of hands working alongside you.

Tired of frustrated clients?

CloudRadial Chat is your lifeline.

Demanding clients expect immediate answers and self-service options.

PSA integrated and AI capable chat are game-changers for MSPs, streamlining response times and enhancing client experience.

By enabling instant communication, automating ticket creation, and providing immediate tier one support with AI, chat empowers MSPs to deliver exceptional service while boosting efficiency.

PSA Integrated

Chat creates a ticket in PSA and prompts for information.

Microsoft Teams, Slack, SMS, Web

Client and tech engage together on their go-to platforms.

AI Capable

Let AI chat to work to pre-triage and solve tickets. Great for tier-one support.

Utilize Slash Commands

Easily interact with your PSA and other stack tools without leaving Chat.

Use Slash Commands to:

Add notes
Change status
Customize options

Add AI assistance

Put AI chat to work to pre-triage or solve tickets, clarify users' IT questions, or transfer to a live person if needed.

Built on OpenAI
Tuned for IT issues
Creates result tickets
Open to third-party modules

Connect your stack

Connect your existing systems to bring together a unified tech and client experience:

PSAs
Knowledge bases
CloudRadial CSA

Add workflows

With the Enterprise version of Chat, you can tailor your user experience with custom-designed workflows for:

Frequent issues
Vertical markets
Sales

What's the value of CloudRadial Chat?

See how even small changes can impact your service desk and bottom line

Hourly Cost Per Tech
$30

$20 $100
Number of Daily Queries
3

1100
Minutes Per Query
30

10100
AI Resolutions (No Tech Needed)
20%

0100%

Cost Per Query
Daily Savings
Monthly Savings

Chat savings are based on money saved by streamlining PSA lookup and data entry, verifying the user, identifying the core issue, and for some tickets, resolving the ticket entirely without tech intervention through the use of AI.

Money (and time) saved are free to direct to other more useful endeavors such as growing the business, servicing more clients, and/or leaving in time for dinner with your family.