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The MSP Client Management Platform

Get everything you need for the ultimate client experience

Core Products

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CloudRadial CSA

Everything client in a Unified Client Portal for MSPs and clients

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Portal 365

Upgrade your PSA user portal with a streamlined version of CSA

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CloudRadial Chat

PSA-integrated chat with AI-powered capabilities

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CloudRadial DNS

Empower your clients to track and monitor employee site activity

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CloudRadial Storefront

Build your own Shopify-like store with your PSA products & distributors

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MSP Starter Suite
Product Bundle

The foundation every MSP needs to manage clients and deliver the ultimate customer experience

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Streamlined Ticketing
CSA & Portal 365 Feature

Automate and optimize ticketing workflows

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On-Demand QBRs
CloudRadial CSA Feature

Ditch QBR prep with automation, or let clients access QBRs on-demand

Learn More

CLOUDRADIAL CHAT

Reinvent how your service desk works and level up your client experience with PSA-integrated, AI-capable chat
 

Enable clients to conveniently submit tickets via chat. For your team, it's like an extra set of hands— without the need for constant supervision.

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Why MSPs are using CloudRadial Chat to level up their customer experience

Engage users in their go-to platforms

  • Microsoft Teams

  • Slack

  • SMS

  • Web 

CloudRadial Chat in Microsoft Teams

Utilize Slash Commands


Easily interact with your PSA and other stack tools without leaving Chat.

Use slash commands to:

  • Add notes

  • Change status

  • Customize options

CloudRadial Slash Commands

Add AI Assistance


Put AI chat to work to pre-triage or solve tickets, clarify users' IT questions, or transfer to a live person if needed.

  • Built on OpenAI

  • Tuned for IT issues

  • Creates result tickets

Add AI Chat Bot

Connect Your Stack


Connect your existing systems to bring together a unified tech and client experience:

  • PSAs

  • Knowledge Bases

  • CloudRadial CSA

ConnectWise

Add Workflows


With Enterprise, tailor your user experience with custom-designed workflows for:

  • Frequent issues

  • Vertical markets

  • Sales

Dialog Workflow
 

Watch a demo of CloudRadial Chat

Ricky Cecchini, VP of Product, shows you a quick overview of how CloudRadial Chat transforms your service desk and client experience.

 

What's the value of CloudRadial Chat?

See how even small changes can impact your service desk and bottom line

  • Hourly Cost Per Tech

    $30

    $20 $100
  • Number of Daily Queries

    3

    1100
  • Minutes Per Query

    30

    10100
  • AI Resolutions (No Tech Needed)

    20%

    0100%
  • Cost Per Query

  • Daily Savings

  • Monthly Savings

Chat savings are based on money saved by streamlining PSA lookup and data entry, verifying the user, identifying the core issue, and for some tickets, resolving the ticket entirely without tech intervention through the use of AI.

Money (and time) saved are free to direct to other more useful endeavors such as growing the business, servicing more clients, and/or leaving in time for dinner with your family.

Book a demo of CloudRadial Chat

30-Day Money Back Guarantee

With our Jumpstart program and 1:1 implementation specialists,
you'll start winning with clients within a week

 
GET STARTED TODAY