CLOUDRADIAL CHAT
Reinvent how your service desk works and level up your client experience with PSA-integrated, AI-capable chat
Enable clients to conveniently submit tickets via chat. For your team, it's like an extra set of hands— without the need for constant supervision.
Why MSPs are using CloudRadial Chat to level up their customer experience
Engage users in their go-to platforms
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Microsoft Teams
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Slack
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SMS
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Web
Utilize Slash Commands
Easily interact with your PSA and other stack tools without leaving Chat.
Use slash commands to:
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Add notes
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Change status
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Customize options
Add AI Assistance
Put AI chat to work to pre-triage or solve tickets, clarify users' IT questions, or transfer to a live person if needed.
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Built on OpenAI
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Tuned for IT issues
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Creates result tickets
Connect Your Stack
Connect your existing systems to bring together a unified tech and client experience:
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PSAs
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Knowledge Bases
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CloudRadial CSA
Add Workflows
With Enterprise, tailor your user experience with custom-designed workflows for:
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Frequent issues
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Vertical markets
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Sales
Watch a demo of CloudRadial Chat
Ricky Cecchini, VP of Product, shows you a quick overview of how CloudRadial Chat transforms your service desk and client experience.
What's the value of CloudRadial Chat?
See how even small changes can impact your service desk and bottom line
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Hourly Cost Per Tech
$30
$20 $100 -
Number of Daily Queries
3
1100 -
Minutes Per Query
30
10100 -
AI Resolutions (No Tech Needed)
20%
0100%
- Cost Per Query
- Daily Savings
- Monthly Savings
Chat savings are based on money saved by streamlining PSA lookup and data entry, verifying the user, identifying the core issue, and for some tickets, resolving the ticket entirely without tech intervention through the use of AI.
Money (and time) saved are free to direct to other more useful endeavors such as growing the business, servicing more clients, and/or leaving in time for dinner with your family.