Add free chat support to your MSP without a new inbox to monitor

Most MSPs are live in under five minutes once they've registered. A guided wizard walks you through connecting your PSA, picking the default queue, status, and priority for incoming chats, and choosing where chats appear for your team (Teams or Slack). The Teams deployment includes a one-time admin consent step to install the app in your tenant.

Yes — free, no credit card, no time limit, and unlimited agents. Chat Starter is the entry point into CloudRadial's chat platform. When you're ready for natural-language Tier 0 support, SMS, agent-initiated chat, or multi-PSA setups, you can upgrade to ChatAI (Professional or Enterprise) without changing tools.

Chat Starter supports Teams and Slack as client channels, with one important note: Teams and Slack deployment happens outside the onboarding wizard and is limited to a single client. That's intentional.

Deploying chat into a client's Teams or Slack tenant involves admin consent and configuration steps that can significantly extend your setup time — and we'd rather you be live in minutes than bogged down in IT coordination on day one.

Start with web or UCP, see how chat transforms your support intake, and add Teams or Slack for your most important client when you're ready.

Every conversation is logged, and a ticket is created through the chat process with the full transcript attached. If the client closes the tab or never replies, you still have a documented ticket with full context — nothing gets lost in a private chat session.

When a client asks for a live agent, a notification posts to the Teams or Slack channel your team already monitors. One click puts your tech into a private chat with the client and the bot — with the ticket and full conversation history at hand. No new app to learn, no separate inbox to check.

Yes. Agents can update ticket status and add internal notes without leaving the conversation, and updates flow back to your PSA automatically so the ticket and the chat stay in sync. Actions are available through the bot in your Teams or Slack channel — no separate interface required.

No. Chat Starter includes two client channels, and you can set up Teams or Slack for one client to start — a good way to pilot the experience with your most active client before expanding. When you're ready to scale to more clients and more channels, Chat Professional includes five client channels with additional ones available if you need them. 

To start, the number of client channels. Chat Starter includes a limit of two channels.

Chat Professional includes five, with additional channels available for purchase, plus per-channel customization — different branding, ticket destinations, and automated messages per channel. Chat Professional also adds the ChatAI Responder for natural-language Tier 0 troubleshooting, SMS, agent-initiated chat, and a second service channel.

Chat Enterprise adds multi-PSA support, a custom dialog builder, custom capabilities, and 5+ service channels for larger teams. For more details, visit our pricing page.