CloudRadial was founded by Jeff Farris to transform how MSPs and IT service departments present, engage, collaborate, manage, and advise their clients and end users. Transformation is built into the product. CloudRadial isn’t just a tool; it’s a strategy that reorients IT services around client needs and terminologies. It leverages existing industry tools through integrations and automation to create a digital-first client portal that consolidates all the IT touch points of ticketing, reporting, training, planning, and account management.
CloudRadial is where MSPs and IT service departments live with their clients. It’s where collaboration begins. Every feature of CloudRadial is designed to be co-managed with clients. CloudRadial breaks the mindset of a ticketing-first client experience and replaces it with an experience that enables a true business goals framework.
Jeff’s vision for CloudRadial is based on his years of software and entrepreneurial experience. His first company, Saber Software, transformed the LAN management space, went public, and was sold to McAfee. Like CloudRadial, Saber’s products made technology understandable and easier to use for clients while at the same time making it easier to manage for LAN administrators.
After working with an MSP transitioning to managed services and a CSP transitioning to an MSP, Jeff saw the challenges presented in managing a large number of clients. Information was out-of-date by the time it was presented, meetings were time consuming and there wasn't a good way to focus on opportunities. With Jeff writing code and Saffie working on marketing, a product started taking shape.
The first version of CloudRadial launched with support for ConnectWise Manage, Office 365, the data agent, a fresh website and some AdWords campaigns. Surprisingly, in the first few months, we had partners (and data centers) in the U.S., the U.K. and Australia.
Continual Product Improvement
For the first two years, CloudRadial changed monthly (sometimes daily) adding support for additional PSAs, more integrations, and many more features such as the planner to build a platform that brought together the most needed items for client engagement. This continual improvement continues to this day.
Now with over 100 partners, the company could afford to grow. Our first hire, Ricky Cecchini, turned out to be an amazing first hire and set the pace for a partner-first approach that continues to this day.
CloudRadial serves a wide range of partners, from one-person MSPs to some of the largest MSP 501 firms. With different partners requiring differing capabilities, additional features were added to support these needs, and the product was stratified into Starter, Professional, and Enterprise versions.
Engagement Maturity Level (EML)
With CloudRadial's emergence as the first Client Services Automation (CSA) platform, we needed a way to show the path an MSP could take to improve client engagement. For this, we built the engagement maturity model.
Up to this point, CloudRadial's growth was organic and self-funded. CloudRadial's focus on profitability allowed the management team to set the direction without outside influence. Cypress Growth Partners recognized this accomplishment and agreed to invest $3M into the company without any changes in management or direction.
The future of CloudRadial includes more core capabilities and add-on modules.
Keep an eye on our products page and socials for the latest.