Generic AI doesn't work for MSPs. ServiceAI does.

To keep your data secure within CloudRadial ServiceAI, follow these essential practices:

Data Security Measures

1. Data Isolation: Your ticket data remains private and is not shared with other MSPs. Each ServiceAI instance is isolated to ensure complete data security.

2. Robust Infrastructure: We utilize Azure OpenAI's enterprise-grade infrastructure, which includes strict data separation policies and security controls to safeguard your information.

3. Data Retention Policies: Your data is retained only as long as you're an active ServiceAI client. Upon discontinuation, your data is permanently removed from our systems.

4. Sensitive Data Cleansing: ServiceAI automatically attempts to cleanse ticket data of sensitive information (e.g., passwords, personal identifiers) before processing. While we implement safeguards, you should avoid including highly sensitive information where possible.

5. Review Practices: It’s advised for all MSPs and agents to review the data before sharing it with clients to ensure that no sensitive details are inadvertently exposed.

Additional Recommendations

• Implement strong user access controls to restrict who can view sensitive data within your organization.

• Regularly review and update your data security practices to adapt to evolving threats.

If you're looking for more specific practices related to your use case, please provide additional details about what kind of data you are concerned about securing, and we will be happy to assist further!

ServiceAI evaluates your MSP's AI readiness through comprehensive RPS (Relative Performance Score) metrics that benchmark your performance against other MSPs in three areas: Agent efficiency, Ticket management, and User satisfaction.

It analyzes your PSA data quality, identifies gaps in documentation and processes, and provides actionable recommendations for improvement.

The platform helps you understand which workflows can be automated, where your team needs training, and what infrastructure changes are necessary before AI deployment.

By giving you a clear readiness score and specific remediation steps, ServiceAI ensures you're not just implementing AI tools blindly but building the proper foundation of clean data, optimized processes, and prepared staff that's essential for successful AI adoption.

ServiceAI prepares your MSP for AI adoption by assessing readiness and identifying gaps. ChatAI and Orion Assistant are the actual AI tools that help deliver services. Think of ServiceAI as your pre-flight checklist before deploying AI assistants.