Generic AI doesn't work for MSPs. ServiceAI does.

Get visibility on every tech's performance.
Deliver consistent support. Scale without hiring.

Triaging tickets? That's basic AI. Transformative AI solves them completely, scales your best techs' expertise, and shows you exactly how everyone performs.

Feed your techs the right answer, every time.

Frustrated with Inconsistent Support?

Your best techs know what to do. Others guess or cut corners.

Unlike generic AI, ServiceAI learns from your actual tickets and solutions—so it knows what works in YOUR environment.

ServiceAI gives your techs tested solutions.

The result? New hires onboard in days, not months. Every client gets consistent support. Your expertise scales without adding headcount.

ServiceAI Diagram V1

See exactly how every tech performs

Once connected, you get complete visibility into your service delivery.

Results Performance Scores (RPS) show you:

Which techs are following your processes and which aren't
Documentation gaps causing repeat tickets
Ticket quality on every resolution
Who needs coaching

ServiceAI Home Page and Dashboards

See why IT Managers love ServiceAI

Want visibility on every tech's performance? Consistent support across your team? Boost productivity without hiring more people? Grab a time to see how.

Tickets show you what's working

Every ticket reveals if problems were solved, how well techs followed processes, and client sentiment.

ServiceAI learns from what already worked, so techs don't start from scratch every time.

3 Support Tickets - Client Admin

Articles turn expertise into playbooks

They distill knowledge into reliable, reusable solutions that prevent future issues.

Knowledge base articles are the gold standard of AI response content, structured, searchable and proven to work.

Don't have a strong knowledge base? ServiceAI helps with this too.

CloudRadial Knowledge Base

How ServiceAI scales productivity

History repeats, and new tickets are often slight variations of past ones.

ServiceAI can:

Feed your techs perfect responses, instantly
Boost productivity by 30-40%

Better yet, combine with ChatAI for instant response and zero-touch resolutions that will exponentially improve margins.

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Build Your Knowledge Base

Turn chaos into documentation fast.

Struggling with poor documentation or no documentation at all? Build it with AI-Assisted Article Generation.

Start from:

Chat logs
Ticket resolutions
RPS-based recommendation

ServiceAI enables fast, high-quality knowledge creation even from a zero-content baseline. Your team's expertise becomes documented, repeatable processes - automatically.

Experiment Without Risk

Test before clients see it.

Play in your own Chat Sandbox. Before deploying, MSPs can:

Test real-world prompts
Score responses
Apply custom rules (by company or user)
See the impact of new articles or content changes

Know exactly how ServiceAI will perform. It's a lab environment for safe innovation.

Coach Your Team

See which techs need help before clients complain.

Enter Results Performance Scores (RPS)—an AI-driven assessment on every ticket:

Was the ticket resolved successfully?
Did the tech follow best practices?
How was the client's sentiment throughout?
How well did the tech document the solution for the next person?

Unlike CSAT and NPS, RPS is automatic, consistent, and grounded in data—from every ticket, not just the few with survey responses.

Why is CloudRadial ServiceAI better than ChatGPT or other AI tools?
Three key differences:
1. Your data, not the internet: ServiceAI learns from your tickets and articles. Generic AI is trained on generic internet content and doesn't know your MSP.
2. Proven solutions, not guesses: ServiceAI surfaces solutions that already worked in your MSP environment. Generic AI generates plausible-sounding answers that may or may not work for your clients.
3. Built for MSPs: ServiceAI understands PSA data, ticket workflows, and MSP terminology. Generic AI treats every support request the same.
What security measures are taken to protect my data?
To keep your data secure within CloudRadial ServiceAI, follow these essential practices:

Data Security Measures
1. Data Isolation: Your ticket data remains private and is not shared with other MSPs. Each ServiceAI instance is isolated to ensure complete data security.
2. Robust Infrastructure: We utilize Azure OpenAI's enterprise-grade infrastructure, which includes strict data separation policies and security controls to safeguard your information.
3. Data Retention Policies: Your data is retained only as long as you're an active ServiceAI client. Upon discontinuation, your data is permanently removed from our systems.
4. Sensitive Data Cleansing: ServiceAI automatically attempts to cleanse ticket data of sensitive information (e.g., passwords, personal identifiers) before processing. While we implement safeguards, you should avoid including highly sensitive information where possible.
5. Review Practices: It’s advised for all MSPs and agents to review the data before sharing it with clients to ensure that no sensitive details are inadvertently exposed.
Additional Recommendations
- Implement strong user access controls to restrict who can view sensitive data within your organization.
- Regularly review and update your data security practices to adapt to evolving threats.
If you're looking for more specific practices related to your use case, please provide additional details about what kind of data you are concerned about securing, and we will be happy to assist further!
How does ServiceAI measure an MSPs' AI readiness?

ServiceAI evaluates your MSP's AI readiness through comprehensive RPS (Relative Performance Score) metrics that benchmark your performance against other MSPs in three areas: Agent efficiency, Ticket management, and User satisfaction.

It analyzes your PSA data quality, identifies gaps in documentation and processes, and provides actionable recommendations for improvement.

The platform helps you understand which workflows can be automated, where your team needs training, and what infrastructure changes are necessary before AI deployment.

By giving you a clear readiness score and specific remediation steps, ServiceAI ensures you're not just implementing AI tools blindly but building the proper foundation of clean data, optimized processes, and prepared staff that's essential for successful AI adoption.
How much does ServiceAI cost?
What's the difference between ServiceAI and ChatAI/Orion Assistant?

ServiceAI Grey BKG

ServiceAI

AI Uniquely Trained on Your Data

ServiceAI learns your expertise for faster resolutions and zero-touch tickets. Spot issues early and get insights to retain clients and reduce churn.

ChatAI BKG

Revolutionary Chat

Chat Powered by ServiceAI

Deliver instant, accurate answers that can automatically move to zero-touch resolution, delivering true end-to-end automation that generic AI can't match.

Unified Client Portal

Unified Client Portal

Client Experience Evolved

The ultimate expression of transparency that connects everything together, bridging the gap between service delivery and client satisfaction.