AI Built for the MSP Service Desk

ServiceAI continuously benchmarks your team's performance using Relative Performance Scores (RPS) across three areas: agent efficiency, ticket management, and end-user satisfaction. You see exactly where each tech stands against industry averages and against their peers on your own team.

This goes far beyond traditional reporting. Because ServiceAI reads every ticket, classifies every interaction, and triages in real time, the scoring updates continuously — not at the end of a quarter. You'll know which techs are crushing it, which need coaching, and where your workflows are losing time, all in the same platform that's resolving tickets for you.

For MSP owners and service managers, that means coaching insights and operational visibility built into the AI itself — not as a separate dashboard you have to check.

Three key differences:

1. Your data, not the internet: ServiceAI learns from your tickets and articles. Generic AI is trained on generic internet content and doesn't know your MSP.

2. Proven solutions, not guesses: ServiceAI surfaces solutions that already worked in your MSP environment. Generic AI generates plausible-sounding answers that may or may not work for your clients.

3. Built for MSPs: ServiceAI understands PSA data, ticket workflows, and MSP terminology. Generic AI treats every support request the same.

To keep your data secure within CloudRadial ServiceAI, follow these essential practices:

Data Security Measures

1. Data Isolation: Your ticket data remains private and is not shared with other MSPs. Each ServiceAI instance is isolated to ensure complete data security.

2. Robust Infrastructure: We utilize Azure OpenAI's enterprise-grade infrastructure, which includes strict data separation policies and security controls to safeguard your information.

3. Data Retention Policies: Your data is retained only as long as you're an active ServiceAI client. Upon discontinuation, your data is permanently removed from our systems.

4. Sensitive Data Cleansing: ServiceAI automatically attempts to cleanse ticket data of sensitive information (e.g., passwords, personal identifiers) before processing. While we implement safeguards, you should avoid including highly sensitive information where possible.

5. Review Practices: It’s advised for all MSPs and agents to review the data before sharing it with clients to ensure that no sensitive details are inadvertently exposed.

Additional Recommendations

• Implement strong user access controls to restrict who can view sensitive data within your organization.

• Regularly review and update your data security practices to adapt to evolving threats.

If you're looking for more specific practices related to your use case, please provide additional details about what kind of data you are concerned about securing, and we will be happy to assist further!

You can start putting AI to work at your MSP for as little as $295/mo. 

Partners have mentioned that it's like having an $80,000+ senior tech! 

ServiceAI has a 60-day money-back guarantee with unlimited agents for the first 90 days.  

To see pricing, click here.