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The MSP Success Series Newsletter

You'll learn things like how to add revenue without adding cost, MSP best practices, and how to master client management.

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Generic AI doesn't work for MSPs. ServiceAI does.

Get visibility on every tech's performance.
Deliver consistent support. Scale without hiring. 

Triaging tickets? That's basic AI. Transformative AI solves them completely, scales your best techs' expertise, and shows you exactly how everyone performs.

Feed your techs the right answer, every time.

ServiceAI isn't the same AI everyone else has.

It's tailored AI that knows YOUR MSP.

 

Frustrated with Inconsistent Support?

Your best techs know what to do. Others guess or cut corners.

Unlike generic AI, ServiceAI learns from your actual tickets and solutions—so it knows what works in YOUR environment.

ServiceAI gives your techs tested solutions. 

The result? New hires onboard in days, not months. Every client gets consistent support. Your expertise scales without adding headcount.

 

ServiceAI Diagram V1

IT Service Managers get instant visibility starting day one

 

See exactly how every tech performs

Once connected, you get complete visibility into your service delivery.

Results Performance Scores (RPS) show you:

  • Which techs are following your processes and which aren't

  • Documentation gaps causing repeat tickets

  • Ticket quality on every resolution

  • Who needs coaching 

ServiceAI Home Page and Dashboards

See why IT Managers love ServiceAI

Want visibility on every tech's performance? Consistent support across your team? Boost productivity without hiring more people? Grab a time to see how.

 

Your best solutions already exist.
ServiceAI makes them repeatable.

 

Tickets show you what's working

Every ticket reveals if problems were solved, how well techs followed processes, and client sentiment.

ServiceAI learns from what already worked, so techs don't start from scratch every time.

3 Support Tickets - Client Admin
 

Articles turn expertise into playbooks

They distill knowledge into reliable, reusable solutions that prevent future issues.

Knowledge base articles are the gold standard of AI response content, structured, searchable and proven to work.

Don't have a strong knowledge base? ServiceAI helps with this too.

 

CloudRadial Knowledge Base

Handle more tickets without hiring more people.

 

How ServiceAI scales productivity

History repeats, and new tickets are often slight variations of past ones.

ServiceAI can:

  • Feed your techs perfect responses, instantly

  • Boost productivity by 30-40%

Better yet, combine with ChatAI for instant response and zero-touch resolutions that will exponentially improve margins. 

CR-Chat-Interface

Three Ways ServiceAI Gets Your MSP
Up and Running with AI

Build Your Knowledge Base


Turn chaos into documentation fast.

Struggling with poor documentation or no documentation at all? Build it with AI-Assisted Article Generation.

Start from:

  • Chat logs
  • Ticket resolutions
  • RPS-based recommendation

ServiceAI enables fast, high-quality knowledge creation even from a zero-content baseline. Your team's expertise becomes documented, repeatable processes - automatically.

Experiment Without Risk


Test before clients see it.

Play in your own Chat Sandbox. Before deploying, MSPs can:

  • Test real-world prompts

  • Score responses

  • Apply custom rules (by company or user)

  • See the impact of new articles or content changes

Know exactly how ServiceAI will perform. It's a lab environment for safe innovation.

Coach Your Team


See which techs need help before clients complain.

Enter Results Performance Scores (RPS)—an AI-driven assessment on every ticket:

  • Was the ticket resolved successfully?

  • Did the tech follow best practices? 

  • How was the client's sentiment throughout?

  • How well did the tech document the solution for the next person?

Unlike CSAT and NPS, RPS is automatic, consistent, and grounded in data—from every ticket, not just the few with survey responses.

ServiceAI FAQ

Transform your MSP with the only
AI-powered service delivery and client success platform

ServiceAI Grey BKG

ServiceAI

AI Uniquely Trained on Your Data

ServiceAI learns your expertise for faster resolutions and zero-touch tickets. Spot issues early and get insights to retain clients and reduce churn.

ChatAI BKG

Revolutionary Chat

Chat Powered by ServiceAI

Deliver instant, accurate answers that can automatically move to zero-touch resolution, delivering true end-to-end automation that generic AI can't match.

Unified Client Portal

Unified Client Portal

Client Experience Evolved

The ultimate expression of transparency that connects everything together, bridging the gap between service delivery and client satisfaction.

See what's possible with CloudRadial.