ChatAI: A Revolutionary Chat Experience

Meet your newest team member, powered by ServiceAI.

Fully integrated with your PSA and seamlessly transitions to live support when needed, ChatAI is your clients' go-to resource and your team's most knowledgeable assistant, available 24/7.

Built for Professional and Enterprise.
Designed for MSPs.

Deliver instant, accurate answers that can automatically move to zero-touch resolution, delivering true end-to-end automation that generic AI can't match.

Chat Professional

Power chat with AI to gather information and pre-triage tickets before creating the PSA ticket or bringing in a live agent.

Chat Enterprise

Harness the power of ServiceAI to pre-triage tickets before creating the PSA ticket or bringing in a live agent. Advanced features and capable to integrate in ServiceAI.

If you'd like PSA-integrated chat for MSPs without the power of AI, check out our Chat Starter.

PSA-Integrated

Chat creates a ticket in PSA and prompts for information.

Microsoft Teams, Slack, SMS, and Web

No Chat inbox to monitor. Client and tech engage together on their go-to platforms.

AI-Powered on Your Expertise

Your chat can learn your responses and best practices and operate like a seasoned tech.

For Your Technicians

Instead of repeating the same responses, your AI team member handles routine tickets and triages while surfacing the complex issues that need human expertise.

For Your Clients

They get faster resolutions, 24/7 self-service, and proactive communication, without feeling like they're talking to a robot.

For Your Business

You scale without hiring, reduce response times, and focus on strategic client outcomes that actually grow your MSP.

What's the value of CloudRadial ChatAI?

See how even small changes can impact your service desk and bottom line

Hourly Cost Per Tech
$30

$20 $100
Number of Daily Queries
3

1100
Minutes Per Query
30

10100
AI Resolutions (No Tech Needed)
20%

0100%

Cost Per Query
Daily Savings
Monthly Savings

Chat savings are based on money saved by streamlining PSA lookup and data entry, verifying the user, identifying the core issue, and for some tickets, resolving the ticket entirely without tech intervention through the use of AI.

Money (and time) saved are free to direct to other more useful endeavors such as growing the business, servicing more clients, and/or leaving in time for dinner with your family.

Unified Client Portal

CloudRadial ChatAI

CloudRadial ServiceAI

CloudRadial Storefront

Chat Starter (Free)

AI-Powered Service Delivery and Client Success Platform

Core Products

Unified Client Portal

CloudRadial ChatAI

CloudRadial ServiceAI

CloudRadial Storefront

Chat Starter (Free)

CloudRadial DNS

ClipTraining

Bigger Brains

Resources Center

Education

Onboarding

Support

Community & Events

ChatAI: A Revolutionary Chat Experience

Meet your newest team member, powered by ServiceAI.

Fully integrated with your PSA and seamlessly transitions to live support when needed, ChatAI is your clients' go-to resource and your team's most knowledgeable assistant, available 24/7.

Welcome to the AI-possible world of zero-touch resolution

ChatAI is trained on your expertise and handles client interactions like your best technician would

Built for Professional and Enterprise. Designed for MSPs.