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AI-Powered Service Delivery and Client Success Platform

Get everything you need for the ultimate client experience

Core Products

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Unified Client Portal

Enterprise-grade infrastructure with the flexibility MSPs demand

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CloudRadial ServiceAI

Perfectly tailored AI that knows your specific MSP

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CloudRadial Storefront

Build your own Shopify-like store with your PSA products & distributors

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Chat Starter (Free)

Have clients to submit tickets directly to your PSA, freeing up your team's time

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CloudRadial ChatAI

Pre-triage and route tickets correctly with the help of AI

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CloudRadial ChatAI + ServiceAI

Deliver instant, accurate answers that can help achieve zero-touch resolution

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ADD-ONS

CloudRadial DNS

Empower your clients to track and monitor employee activity

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ClipTraining

Offer your clients security training courses from the Unified Client Portal

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Bigger Brains

Offer clients a library of job-specific training and workplace skills

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Resources Center

Education

Blog Ebooks & Guides Product Demo Videos What is Client Services Automation? What is Engagement Maturity?

Onboarding

Jumpstart Program CloudRadial Academy Integrations

Support

Knowledge Base Contact Support Product Updates Security

Community & Events

Live Events + Webinars CloudRadial Community

The MSP Success Series Newsletter

You'll learn things like how to add revenue without adding cost, MSP best practices, and how to master client management.

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CLOUDRADIAL

ChatAI for MSPs

Reduce the time to solve your client tickets with AI and transform your entire service desk.

ChatAI automatically collects ticket information, categorizes and routes requests to the appropriate teams, and seamlessly escalates to live agents when necessary.
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Why AI Ticket Triage for Your Service Desk

Every incoming Chat gets immediate attention, triaged, and automatic ticket creation in your PSA.  

By streamlining support workflows and optimizing operational efficiencies, your team can handle more without additional costs, and your clients will be happier with instant access to support.

 

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What's included with ChatAI Professional:

  • PSA-connected Chat (ConnectWise, Autotask, Syncro, HaloPSA, BMS)

  • 3 Agents and 5 channels

  • Automatic ticket creation in PSA

  • Teams, Slack, web, or text integration channels

  • Agent Group Chat

  • AI prompting and triage

  • Custom slash commands

  • Professionally assisted onboarding

What's the value of CloudRadial ChatAI Pro?

See how even small changes can impact your service desk and bottom line

  • Hourly Cost Per Tech

    $30

    $20 $100
  • Number of Daily Queries

    3

    1100
  • Minutes Per Query

    30

    10100
  • AI Resolutions (No Tech Needed)

    20%

    0100%
  • Cost Per Query

  • Daily Savings

  • Monthly Savings

Chat savings are based on money saved by streamlining PSA lookup and data entry, verifying the user, identifying the core issue, and for some tickets, resolving the ticket entirely without tech intervention through the use of AI.

Money (and time) saved are free to direct to other more useful endeavors such as growing the business, servicing more clients, and/or leaving in time for dinner with your family.

Power your service desk with AI

Get all the information from your clients that your techs need before interactions begin, so you can shorten your time to resolution and improve client satisfaction.

Join the 1,000+ MSPs already scaling with CloudRadial. Schedule your demo today.