CLOUDRADIAL CHATAI

AI Chat for the MSP service desk

ChatAI interviews your clients, detects urgency and routes every ticket to the right place, so your team starts solving the moment a chat comes in.

Get PSA-integrated chat that turns every client conversation into a structured ticket in ConnectWise, Autotask, Syncro, HaloPSA, or Kaseya BMS.

 THE INTERVIEW 

AI that interviews, not just intakes

Your clients don't write good tickets. They write "it's broken," "it won't load," "the thing isn't working." Your agents spend the first ten minutes of every ticket figuring out what was actually reported.

ChatAI changes that. The Responder asks the follow-up questions a senior tech would — what error, when did it start, who else is affected, what have you tried. By the time the ticket lands in your PSA, the discovery work is done.

ChatAI also reads context: language, stakes, timing. It flags urgency so your dispatcher isn't guessing what to pick up first.

The dialog handles the flow. The AI handles the parts that need judgment. You stay in control of both.

 PER-CHANNEL CONTROL 

Different chat for every client, same admin console

One MSP. Different clients. Different SLAs, different brands, different boards.

ChatAI gives your channels an identity. Custom name, custom icon, custom branding. Route premium clients to a priority queue and SMB clients to your standard board.

Configure what the bot says per channel so the experience matches the relationship.

Five channels are included in Professional. Mix Teams, Slack, UCP, and web in any combination. Need more? Add them.