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Ticketing and Service Catalog


Showcase your service catalog and make it easy to work with and buy from your MSP

Integrates with ConnectWise, Autotask, Kasaya BMS, SyncroMSP and Halo

Reduce Phone Calls, Increase Sales

The information clients provide about their IT problems and the information you need to fix them are rarely the same thing.

That’s why CloudRadial has fully customizable intake questions and ticket triaging: to get the info you need and get it to the right place.

 

Streamline Ticketing

Submitted tickets are sent to your PSA and users can check the status of and communicate updates on open tickets.

Service Catalog

Present your services to every end user at your client, right inside their IT portal, surfacing needs within their organization.

Fully Integrated

Integrates with leading PSA software like Connectwise, Autotask, Kaseya BMS, and Syncro saving time and creating happier clients.

Increase Sales

Having your service catalog along side ticketing increases awareness of your services and makes it easy for clients to request a quote or purchase.

Custom Forms

Get to a faster resolution or head tickets off before submission by asking questions specific to your clients' IT needs.

Stand Out

Differentiate your services from the competition with a better client experience.

Start the Service Conversation

Offer an open services channel to every end user, all within their company’s IT portal

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“CloudRadial is like an extra account manager that touches every client, every day.”
Jim Lancaster
Sagiss
 

Go Beyond Ticketing

CloudRadial’s Ticketing and Service Catalog features offer an abundance of tools to streamline support for your clients. Problem reporting, Ordering Services, Ticket Viewing, Updating & Approval, and much more.