Submitted tickets are sent to your PSA and users can check the status of and communicate updates on open tickets.
The information clients provide about their IT problems and the information you need to fix them are rarely the same thing.
That’s why CloudRadial has fully customizable intake questions and ticket triaging: to get the info you need and get it to the right place.
“CloudRadial is like an extra account manager that touches every client every day.”
CloudRadial’s Ticketing and Service Catalog features offer an abundance of tools to streamline support for your clients. Problem reporting, Ordering Services, Ticket Viewing, Updating & Approval, and much more.