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CLOUDRADIAL CSA

You and your clients deserve a Unified Client Portal™

 

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Unified client management is your shortest path to more revenue and higher margins.

Connect your clients, your team, and your stack for the ultimate client management experience.

CloudRadial’s CSA Benefits 

Break the barriers to growth by managing clients as you do with the rest of your stack.
Power client management with a digital-first strategy.

Save Time

  • Use custom forms to pre-triage tickets and make onboarding and offboarding easier and more consistent
  • Eliminate QBR prep with built-in reporting 
  • Sync your PSA and 365 daily to reduce clean-up time
  • Broadcast updates to head off tickets before they happen
Request-Service-Site

Save Money

Reduce stack costs with included features:

  • CSAT
  • PSA-365 Sync
  • Automations
  • Dashboards
  • Assessments
  • vCIO Planner
  • Training - Free Microsoft 365 Bigger Brains courses
vCIO Planner

Grow Revenue

  • Provide sales with something to show to prospects so they see your approach to client engagement
  • Showcase your service catalog to let clients know the other services that you offer 
  • Deliver additional built-in training from Bigger Brains, ClipTraining, or your own course development
Self-Service-Site

Improve Security

  • Review Microsoft secure scores in a single view
  • Run and evaluate assessments to review technical or compliance policies
  • Run automated exception reporting on key endpoint, user, and other requirements
  • Collaborate with clients on improving their security training through common reports
  • Log security reports for compliance reporting
Cybersecurity Training

We've saved MSPs more than 5,000,000 hours by providing self-service options for clients

CloudRadial’s CSA is a strategy for
profitable client management 

Just as operational maturity measures your progress with service efficiency, engagement maturity measures progress with client relationships and value perception.

CSA features are designed to provide a path to less effort, better margins, and more revenue. 

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The Five Steps of Engagement Maturity

Engagement maturity measures client management scalability and value

CSA Features | Structured

CSA Features at the Structured Level

Your portal streamlines client interactions

Transparent Level

CSA Features at the Transparent Level

Stack integration lets clients see your value

Collaborative Level

CSA Features at the Collaborative Level

Work with clients with on a common platform

Strategic Level

CSA Features at the Strategic Level

Work with clients as their trusted advisor

ENGAGEMENT MATURITY STAGES AND BENEFITS

Each step of engagement maturity saves time, lowers costs, opens up new opportunities.

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Structured

Your portal streamlines client interactions.


BENEFITS

  • Saves time for clients & service desk 
  • Improves service consistency and accountability 
  • Provides sales people a way to show and prospects a way to see what it is like to work with you
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Transparent

Stack integration lets clients see your value.


BENEFITS

  • Account managers save time with all client QBRs available  24/7
  • Clients can access info they want on-demand, anytime
  • Builds trust
  • Reduces client frustration
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Collaborative

Work with clients with on a common platform.


BENEFITS

  • Allows working with clients in a common platform
  • Provides you and your clients with a common set of data and reports
  • Moves clients away from break/fix perceptions to that of trusted advisor
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Strategic

Work with clients as their trusted advisor.


BENEFITS

  • Discovers opportunities for more and higher margin MRR and projects
  • Identifies new service opportunities
  • Provides consolidated reporting for compliance, security, and policy exceptions

30-Day Money Back Guarantee

With our Jumpstart program and 1:1 implementation specialists,
you'll start winning with clients within a week


GET STARTED TODAY