PRODUCT COMPARISON

HaloPSA Self-Service Client Portal vs CloudRadial Unified Client Portal Starter

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Give your clients a user portal they’ll actually be eager to use

CloudRadial Unified Client Portal Starter upgrades HaloPSA's user interface, seamlessly integrating with HaloPSA but elevating the user experience to new heights.

UCP Starter revolutionizes the way your clients understand your value to their business. With a beautiful UI, powerful automation, and fantastic IT reporting visibility – you’ll never go back.

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Service-Catalog-2

	UCP Starter	HaloPSA Self-Service Portal
Functionalities
Ticketing Forms	✓ Scalable, easily customizable per client	✓ Functional, but hard to customize per client/at scale
CSAT	✓ Included for free, has automation and client-facing dashboards	x Not available in the self-service portal
User Applications	✓ Fully configurable and visual custom application menu links for clients	✓ Fully configurable links with limited visual customization
Training	✓ 50+ training courses included free, plus the option to create custom courses or buy more	x Not available in the self-service portal
Documentation	✓ Add documents within UCP Starter or bring them in from any 3rd-party source	✓ Make HaloPSA KB articles client-facing
Assets	✓ Endpoints, servers, domains, certificates, applications	✓ Endpoints visible with limited information
Integrations	✓ 50+ integrations spanning chat, reporting, security, backup, billing, and more	✓ 4 integrations available
Reporting	✓ Ticket overviews, M365 reporting, 3rd-party report repository, dashboards, and PDF reports	✓ Available with custom SQL engineering
User Sync	✓ Syncs with HaloPSA and M365, with the option to keep both in sync for you	✓ Syncs PSA contacts
Branding	✓ Fully white-labeled, including logos, domains, and color schemes on a per-client basis	✓ Basic domain customization, background image, background color, and logo
Accessibility	✓ On the web, within a desktop application, and/or within Microsoft Teams	✓ Accessible on web

Land new business

by impressing potential clients with your cutting-edge portal that prioritizes client communication.

Handle more clients

by optimizing client communication with automation for ticketing triage and reporting

Save on rising labor costs

by putting the portal to work to triage and even outright resolve tickets with self-service options.

Prove your value 24/7

by showing reports, dashboards, 3rd-party report archives, and more in a one-stop portal.

Why should I pay for UCP Starter instead of using the one that I get for free?

CloudRadial Unified Client Portal Starter is an all-out better experience that makes your MSP look better, encourages more adoption with more collaborative features, and even saves time and labor with built-in automation. It’s more customizable and more flexible, which means you can do a lot more with it and get a lot more out of it.

Plus, you can always grow into CloudRadial CSA Professional version later and unlock more features – like self-service automations, the QBR planner, assessments, alignment policies, and more – all without having to lose your data and start over in other software.
How long does it take to get this portal up and running?

The beauty of UCP Starter is that it’s chock-full of MSP-approved content, meaning you don’t have to create a single thing. You can pick it up, connect your data, and run with the stock content within just a few hours.

You can also customize it heavily, if you need to. Our proven self-paced, self-service onboarding and training means that those that want to get up and running fast can do it successfully as fast as they need to.
What does the price on CloudRadial Unified Client Portal Starter look like, and what if I change my mind?

CloudRadial Unified Client Portal Starter is a flat-rate $145 a month for 500 users with a one-year contract. As added peace of mind, you also have 30 days from purchase to get your money back if you’re not satisfied with it. At any time, you can upgrade to the full CloudRadial CSA professional version if you decide you need more users and more features.

To learn more about pricing and to compare all CloudRadial client portals, please see this page.