CLOUDRADIAL CSA
Make client management easy and scalable so you can increase profitability and deliver the ultimate client experience
Give your clients a feature-rich portal that makes it easier for them to work with you and add more of your services with the click of a button
Why profitable MSPs choose CloudRadial
for client management
Save time on your most common service desk tasks
- Use dynamic forms to pre-triage tickets and make onboarding and offboarding easier and more consistent
- Eliminate QBR prep with automated reporting
- Sync your PSA and 365 daily to reduce clean-up time
- Broadcast updates to head off tickets before they happen
Reduce stack costs with all your go-to MSP features in one place
Turn prospects into clients and clients into upsells
- Land new clients by showing how you'll deliver the ultimate client experience with CloudRadial CSA or Portal 365
- Upsell current clients by showcasing your service catalog and CloudRadial Storefront
- Deliver additional built-in training from Bigger Brains, ClipTraining, or your own course development
View and manage security features on-demand
- Review Microsoft secure scores in a single view
- Run and evaluate assessments to review technical or compliance policies
- Run automated exception reporting on key endpoint, user, and other requirements
- Collaborate with clients on improving their security training through common reports
- Log security reports for compliance reporting
How MSPs make more money with CloudRadial
Land new business
Wow new prospects with a user-friendly portal that puts client communication first.
Handle more clients
Streamline client management with automation for ticketing and reporting.
Save on labor costs
Put the portal to work to triage and even completely resolve tickets with client self-service options.
Prove your value 24/7
Get dashboards, third-party report archives, 50+ integrations and more in one unified client portal.
Watch a demo of CloudRadial CSA
Not ready to talk to sales?
Ricky Cecchini, VP of Product, shows you an in-depth overview of how CloudRadial CSA transforms client management and helps MSPs deliver the ultimate customer experience.
What's the value of CloudRadial CSA?
See how even small changes can impact your service desk and bottom line
-
Hourly Cost Per Employee
40
20 100 -
Number of Daily Tickets
10
10500 -
Number of Clients
20
5500 -
Percentage of Portal Adoption
0
0100
- Daily Savings
- Monthly Savings
CSA savings are based on money saved on syncing PSA users with Office 365, preventing tickets from users through built-in reporting, reducing the time saved on QBR preparation, pre-triaging tickets through the use of form-based ticketing, and resolving tickets through the use of built-in automations. CSA savings DO NOT INCLUDE money saved through tool consolidation using CSA's built-in CSAT, Office 365 and custom training, customer planner, assessments, Microsoft 365 reporting, and much more.
Money (and time) saved are free to direct to other more useful endeavors such as growing the business, servicing more clients, and/or leaving in time for dinner with your family.
What Our Customers Say
CloudRadial is an awesome program that makes my documentation easier. It saves me time and money. Simplifies my client interface. Total win!
Carl de Prado
Founder at A2Z Business IT
MSPs that take the time to dive into and customize CloudRadial will have a leg up on any competition and make their current customers extremely sticky.
Joe Svoboda
The Miller Group
Going to land a $16k a month client and the tipping point is really the CloudRadial portal with Teams integration, plus the onboarding workflow for new hires.
Colin Lee
CL Technologies
CloudRadial’s CSA is a strategy for
profitable client management
The Five Steps of Engagement Maturity
Engagement maturity measures client management scalability and value
CSA Features at the Structured Level
Your portal streamlines client interactions
CSA Features at the Transparent Level
Stack integration lets clients see your value
CSA Features at the Collaborative Level
Work with clients with on a common platform
CSA Features at the Strategic Level
Work with clients as their trusted advisor
Each step of engagement maturity saves time, lowers costs, opens up new opportunities
Structured
Your portal streamlines client interactions.
BENEFITS
- Saves time for clients & service desk
- Improves service consistency and accountability
- Provides sales people a way to show and prospects a way to see what it is like to work with you
Transparent
Stack integration lets clients see your value.
BENEFITS
- Account managers save time with all client QBRs available 24/7
- Clients can access info they want on-demand, anytime
- Builds trust
- Reduces client frustration
Collaborative
Work with clients with on a common platform.
BENEFITS
- Allows working with clients in a common platform
- Provides you and your clients with a common set of data and reports
- Moves clients away from break/fix perceptions to that of trusted advisor
Strategic
Work with clients as their trusted advisor.
BENEFITS
- Discovers opportunities for more and higher margin MRR and projects
- Identifies new service opportunities
- Provides consolidated reporting for compliance, security, and policy exceptions
INTEGRATES WITH YOUR GO-TO PSA
30-Day Money Back Guarantee
With our Jumpstart program and 1:1 implementation specialists,
you'll start winning with clients within a week