CloudRadial’s Syncro integration keeps IT staff using the same workflows but with better data. Tickets come in pre-categorized so it’s easier to reach clients through ticket discussions.
Use CloudRadial to replace your Syncro customer portal completely.
A seamless account management add-on for Syncro
Client Management Routing
Route new tickets to client management for approval before releasing for service or ordering.
Tickets from Problem Reports
Feed pre-categorized tickets directly from problem reports to specific service boards.
Tickets from Service Requests
Feed pre-categorized tickets directly from service requests, including directing tickets to sales or billing boards.
Prompt for any number of field types to gather information before work even starts.
Optionally ask for an end-user signature and use as an end-user quoting system.
Service Board Integration
Easily communicate with everyone in the organization
Route Tickets as Needed
Use pre-categorization to route incoming problem and service requests to the right boards for dispatch.
Shows users their tickets or company administrators their company's tickets.
Graph Ticket History
Show graphs of ticket history for presentation of your efforts across the organization.
Automatically keep your users and the client's company directory in sync
Client Directory Sync
Sync Autotask users so that the company directory and your user list are always in common.
Office 365 Sync
Automatically import new Office 365 users into your Autotask portal.
User Billing Simplified
With accurate user lists, user billing systems become easier and create less end-of-month issues.
Collaborate with clients to create a unified solution for everyone
A chat-like presentation of ticket communications makes it easier for users to provide the information I.T. provides need to resolve.
View as Discussions
Inside Autotask, support staff see the same ticket notes as if they were communicating by email.
Makes it easy for client management to comment on existing tickets along with the end-users.