Service

Service

Make Life Easier for Service Staff and Clients

Email makes it easy to create a ticket but doesn’t help you close them faster. And, clients don’t want a ticketing portal. CloudRadial gives you a better way with a portal that clients use much more than just for ticketing that helps clients get the results they want faster with efficient entry meaning your support desk and teams gets all the information they need right up front.

Complete & Pre-Triaged Tickets Every Time

PSA API Integration

API integration means that your ticket views always have the most current information and responses.

Service Catalog

Break your service catalog into problem reports and services to help clients see that you do more than just tickets.

Web, Desktop & Teams

Make it easy for end users to access their portal from any device featuring auto-login on select platforms 365 log in on any platform.

CloudRadial app installed within Microsoft Teams

Popular Features:

Dynamic Forms

Always get all the information on every ticket through custom forms customizable by company or groups of companies.

Support PINs

Automatically prompt users to create a support PIN to verify users when they call for support. Updates PSA custom fields ease of access.

CSAT

Integrated CSAT keeps you up-to-date with client satisfaction throughout the ticketing process. Capture responses online and in emails.

Knowledge Base

Provide users access to knowledge base and quick start content to head off tickets in advance. Integrate with leading documentation platforms.

365-PSA Sync

Keep your PSA up-to-date through regular syncs with 365 to automatically add new PSA contacts and inactivate previous ones.

Coding & Checklists

Preset ticket status, type, subtype, priority for faster triage and attach PSA checklists/tasks to tickets to ensure tickets follow best practices.

Learn more about CloudRadial

Service is just one part of CloudRadial’s integrated MSP and IT service platform to help you put the “customer” in “customer service” on your path MSP 2.0™. Learn how our other features and services work together to deliver a complete path to success for your business

Account Management

Automate processes to take the load off your account managers for reporting, planning, presenting, and building QBRs.

Co-Management

Deliver a collaborative approach that elevates engagement, boosts productivity and offers intranet capabilities.

Other
Resources

Dive into a list of resources, written specifically for MSPs and Microsoft CSPs, that help you learn how to take your efforts to the next level.