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AI-Powered Service Delivery and Client Success Platform

Get everything you need for the ultimate client experience

Core Products

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Unified Client Portal

Enterprise-grade infrastructure with the flexibility MSPs demand

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CloudRadial ServiceAI

Perfectly tailored AI that knows your specific MSP

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CloudRadial Storefront

Build your own Shopify-like store with your PSA products & distributors

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Chat Starter (Free)

Have clients to submit tickets directly to your PSA, freeing up your team's time

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CloudRadial ChatAI

Pre-triage and route tickets correctly with the help of AI

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CloudRadial ChatAI + ServiceAI

Deliver instant, accurate answers that can help achieve zero-touch resolution

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ADD-ONS

CloudRadial DNS

Empower your clients to track and monitor employee activity

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ClipTraining

Offer your clients security training courses from the Unified Client Portal

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Bigger Brains

Offer clients a library of job-specific training and workplace skills

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Resources Center

Education

Blog Ebooks & Guides Product Demo Videos What is Client Services Automation? What is Engagement Maturity?

Onboarding

Jumpstart Program CloudRadial Academy Integrations

Support

Knowledge Base Contact Support Product Updates Security

Community & Events

Live Events + Webinars CloudRadial Community Unified Series Webinars

The MSP Success Series Newsletter

You'll learn things like how to add revenue without adding cost, MSP best practices, and how to master client management.

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Retain Relationships

Don’t Give Your Clients to Microsoft

Reselling Office 365 and directing users to the Microsoft portal can eliminate the middle-man, which for resellers, is not the ideal situation. But Office 365 is complex, needs attention to setup and regular monitoring to run securely. Make this premium service something that clients value and pay for.

Retention Ideas

Here a few ways CloudRadial keeps your clients with you.

Avoid the Microsoft Portal

The Microsoft Admin Portal can confuse any I.T. veteran. Help users avoid the portal, but directing them to CloudRadial reporting and update information and then to the CloudRadial service portal for changes and additions.

Increase Office 365 Adoption

Use the data in CloudRadial to help showcase ways clients can improve their business processes with more usage of the applications and features they are paying for.

Differentiate Your Offering

Providing the same Office 365 experience as every other reseller can lead to a downward price spiral. Use CloudRadial’s complete suite of features to make your offering stand out.

Own the Cloudr

Clients use many more cloud services than just Office 365. Use this diversity to create an integrated approach with CloudRadial’s application launcher and other tools.

CloudRadial uses a client’s existing Office 365 investment and your existing PSA, such as ConnectWise or Autotask, to integrate seamlessly. Plus, its focus on collaborative content creates a solution that clients use to meet their own internal objectives

Bonus Idea

Use the reporting in CloudRadial for more meaningful business reviews.

Advantage

Generate more revenue without hiring a single extra person.

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