Predefine task or checklist items that are automatically added to tickets submitted through CloudRadial.
Pricing
CloudRadial 500 – 420 AUD/mo
CloudRadial 1000 – 700 AUD/mo
CloudRadial 2500 – 980 AUD/mo
CloudRadial 5K – 1260 AUD/mo
CloudRadial 10K – 1400 AUD/mo
Other charges billed at the prevailing exchange rate.
Details
Please contact us directly at sales@cloudradial.com to setup billing.
Embedded connections rely on an HTML embed code inserted in the portal to function properly.
In most cases, this embed code is provided by CloudRadial through the respective integration’s support article. In some rare instances, the embed code may need to be acquired from the integrated tool. In either case, refer to the specific documentation for instructions on where to get the code.
Email connections rely on an email address destination to/from CloudRadial.
Depending on the integration, this email may need to come from the tool itself (such as in instances of webhooks). Other times, the email comes directly from CloudRadial itself. Refer to the specific integration’s setup instructions for more details.
API connections are secured with a set of keys that need to be generated one time.
Once the connection has been secured, the tool in question will stay connected to CloudRadial until the key is deactivated. Refer to the article on the specific tool for instructions on generating the API key, as well as where to input it into CloudRadial.
Do you work better in a group setting with peer accountability? Bootcamp is designed to light a fire under you and your peers to get you to become a CloudRadial Master. See available sessions
Do you need a jumpstart, refresh, or some consultative time to get your client portals set up? Do you want to dive into setting up specific features? Your priorities are our priorities and we will help you reach your goals faster.
For Enterprising MSPs that want customized guidance designed around their MSP to manage the implementation of CloudRadial
Show your clients your new approach to customer service with two customized instructional videos created to show the benefit of your new user portal to Client Admins and End Users.
Video one will be targeted to your Client Admins to secure their buy-in and to provide an understanding of the navigation of the portal. Client Admins will thoroughly understand how to submit tickets and service requests so that they can promote adoption, usage, and instruction down to their end users. This video will also provide an overview on additional features only accessible to Client Admins.
Video two will an provide an overview to the features accessible to end users with a concentration on support. Instruction will be given on how to submit tickets, service requests, and where to access the knowledge base and training materials.
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