Reduce Support Costs – Streamline and Set Boundaries

Reduce Support Costs

Deliver More, But Work Less

Office 365, like all I.T. services, can become a support headache. CloudRadial’s service portal keeps your support requirements under control by helping you set boundaries between included and extra-charge offerings. This keeps existing support staff from long running client favors and frees them up to provide more paid services.

Expense Ideas

Write Once, Use Many

CloudRadial makes it easy to reuse forms, catalog items and content so that clients always get a personalized portal without extra effort.

Train Users on Cybersecurity

Encourage client training in CloudRadial’s courses to keep everyone up-to-date with best practices and avoid remediation headaches.

Pre-Triage Tickets

Use CloudRadial’s problem and service request features to predefine problems and their routing. Then, take advantage of your PSA’s automation to let it do most of the work for you.

Deliver Online Account Info

Deliver transparent access to Office 365 info, agreements, invoices, quotes and more to head-off routine queries.

Get Ticket Approvals

Use CloudRadial’s ticket workflow and routing features to route tickets to client staff for pre-approval before work starts or for them to handle internally.

CloudRadial uses a client’s existing Office 365 investment and your existing PSA, such as ConnectWise or Autotask, to integrate seamlessly. Plus, its focus on collaborative content creates a solution that clients use to meet their own internal objectives

Bonus Idea

Offer lower-tier packages that deliver higher margins with a total self-service approach.

Advantage

Save money and generate extra income without adding more account managers.