Reduce Support Costs
Deliver More, But Hire Less
Office 365, like all I.T. services, can become a support headache. CloudRadial’s service portal keeps your support requirements under control by helping you set boundaries between included and extra-charge offerings. This keeps existing support staff from long running client favors and frees them up to provide more paid services.
Use CloudRadial’s knowledge base with content subscriptions to automatically keep your Office 365 content up-to-date.
Encourage client training in CloudRadial’s courses to keep everyone up-to-date with best practices and avoid remediation headaches.
Use CloudRadial’s problem and service request features to predefine problems and their routing. Then, take advantage of your PSA’s automation to let it do most of the work for you.
Use CloudRadial’s subscription based knowledge base content to create relevant content for clients so that they’ll use it more including for their own internal needs.
Use CloudRadial’s ticket workflow and routing features to route tickets to client staff for pre-approval before work starts or for them to handle internally.
CloudRadial uses a client’s existing Office 365 investment and your existing PSA, such as ConnectWise, to integrate seamlessly. Plus, its focus on collaborative content creates a solution that clients use to meet their own internal objectives.