Reduce Support Costs

Deliver More, But Hire Less

Office 365, like all I.T. services, can become a support headache. CloudRadial’s service portal keeps your support requirements under control by helping you set boundaries between included and extra-charge offerings. This keeps existing support staff from long running client favors and frees them up to provide more paid services.

Expense Idea #1 - Quit Updating the Knowledge Base

Use CloudRadial’s knowledge base with content subscriptions to automatically keep your Office 365 content up-to-date.

Expense Idea #2 - Train Users on Cybersecurity

Encourage client training in CloudRadial’s courses to keep everyone up-to-date with best practices and avoid remediation headaches.

Expense Idea #3 - Pre-Categorize Tickets

Use CloudRadial’s problem and service request features to predefine problems and their routing. Then, take advantage of your PSA’s automation to let it do most of the work for you.

Expense Idea #4 - Personalize the Knowledge Base

Use CloudRadial’s subscription based knowledge base content to create relevant content for clients so that they’ll use it more including for their own internal needs.

Expense Idea #5 - Get Ticket Approvals

Use CloudRadial’s ticket workflow and routing features to route tickets to client staff for pre-approval before work starts or for them to handle internally. 

CloudRadial uses a client’s existing Office 365 investment and your existing PSA, such as ConnectWise, to integrate seamlessly. Plus, its focus on collaborative content creates a solution that clients use to meet their own internal objectives.

Bonus Idea!

Offer lower-tier packages that deliver higher margins with a total self-service approach.

Advantage

Save money and generate extra income without hiring a single extra person.

Let us prove CloudRadial's value to you!