Pricing
Introductory Monthly Pricing – Save $100/Month
All Plans Include
Streamlined Ticketing
Ticket Portal
Clients can submit tickets for problems and service requests.
Ticket Management
Clients can view and comment on their tickets, client management can view all tickets and approve end-user submissions.
Custom Forms
Ask the questions you want to get all the information you need.
Integrated CSAT
Customer satisfaction surveys built-in to the ticketing portal and easily added to outbound PSA emails.
Flexible Routing
Route tickets to any board or queue you need with any setting for statuses, types and more.
Microsoft Teams & Slack
Send selected tickets to Teams or Slack channels for you or your clients.
Microsoft Flow
Create advanced workflows using Microsoft Flow webhooks or PSA custom fields.
PSA Integration
Tight integration with ConnectWise and Autotask makes for a seamless add-on. Plus, enhanced capabilities for Zendesk, Freshservice and other email-based ticketing systems.
Account Management
Account Planner
Give your clients a roadmap with the vCIO Account Planner. It gets all of your clients and staff working in the same direction.
Infrastructure Reporting
Provide asset information on endpoints, servers, applications and domains with information business owners want to know.
Office 365 Reporting
Present Office 365 adoption reporting, licensing and more without requiring access to the Office 365 Admin Center.
Security Reporting
Reporting for Office 365 and email security including email breaches.
Change Reporting
Automatically show changes to Office 365 licensing and infrastructure.
QBR Reporting
Give clients real-time status information on your performance and the business policies that drive their I.T. investments.
Client Messaging
Keep your end-users up-to-date with the latest messages from your service and marketing staff.
Email Report Archive
Send backup and other email reports to an online archive to reduce client email volume and improve compliance.
CSAT Reporting
Provide clients with feedback on service performance.
SkyKick Backup Reporting
Includes the ability to provide SkyKick reporting to clients straight from your SkyKick tenant.
Warranty Reporting
Provide endpoint and server warranty reports with charting.
Invoices
Provide clients with a list of their invoices and the ability to download a printable copy.
Quotes
Show quotes and provide access to quote PDFs and quote portal links.
Agreements
Show active agreement and agreement balances.
Payment Portal
Provide one-click access to ConnectBooster or Wise-Pay payment portals.
Client Productivity
Knowledge Base
Provide content that reduces client support calls and even link IT Glue documents.
Courses
Easy-to-use learning management is built-in so that you and your clients can create and track your own courses.
Application Launcher
Create client and IT approved links to cloud applications and even local resources.
Company Intranet
Provide a full intranet app for your clients. Clients can add menus, articles, support items and more to their portal to make it their own.
Company Directory
Sync Office 365 and your PSA to create a clean company directory for your client's use.
Company Calendar
Clients can share Office 365 calendars easily to their staff with any effort by your team.
Office 365 Updates
Provide users with the latest changes to Office 365 straight from the Office 365 message center without admin access.
Service Productivity
PSA / Office 365 Sync
Automatically update your PSA contacts from Office 365. Plus, end-users can update their own personal details.
Support PIN Capture
Includes prompting users for a custom support PIN so that techs can verify remote user access to support.
Office 365 Tenants
Get a recap of all of your Office 365 clients in one complete view.
Secure Score Reporting
View your tenant's Office 365 secure score settings without having to navigate to each client portal.
BrightGauge Reporting
Automatically send information to your Dropbox account for CSAT and other client reporting.
ConnectWise Tab
ConnectWise PSA users have access to a custom CloudRadial tab built into the ConnectWise interface.
Brandable Interface
Custom Log In Screen
Control the title, background and name of the portal your clients access.
Custom Domain URL
Use your own custom URL for links back to your portal.
Custom Email Logo
Add your own logo to outbound client emails.
Industry Leading Security
Azure Hosting
Built on the security and certification framework of Microsoft Azure. Read More
Isolated Database
Every partner's data is kept in their own database encrypted at rest.
BAA & GPDR
Business Associate and GPDR Data Processor Agreements included with every plan.
Note: User counts based on users synced to CloudRadial from Office 365 or your PSA. Certain features may be limited based on the capabilities of your Office 365, PSA or third-party integrations. For specific questions or detailed information, please contact us.