PIA.AI INTEGRATION

Transform Client Service Delivery with Intelligent Automation

Empower your clients with intelligent self-service while elevating your MSP with CloudRadial + Pia.ai SmartForms integration.

Powerful Features to Transform Your Service Delivery

CloudRadial's integration with Pia.ai SmartForms brings intelligent, automated service request handling directly into your client portal.

Request Service-2-1

Smart Form Builder

Create intelligent forms with AI-assisted creation, dynamic field validation, and conditional logic that adapts to client inputs.

Automated Workflows

Design custom approval processes, generate documents automatically, and integrate with your existing service workflows.

Seamless Portal Integration

Provide a native CloudRadial portal experience with consistent UI, direct dashboard access, and unified service request management.

AI-Powered Intelligence

Leverage smart field validation and verification, contextual form suggestions, and automated data processing and routing.

MSP-Specific Templates

Access custom workflow templates designed specifically for common MSP services with built-in automation capabilities.

Native Integration Advantage

Enjoy seamless workflows within your existing CloudRadial interface with no additional login or platform switching required.

For MSPs:

✓Automate Routine Requests

Implement zero-touch processing for common service requests, freeing your team for strategic work.

✓ Scale Service Delivery

Grow your client base without proportional resource investment through intelligent automation.

✓ Enhance Service Consistency

Deliver reliable, high-quality service experiences through standardized automated workflows.

✓ Focus on Strategic Activities

Redirect your team's energy to revenue-generating activities and strategic client partnerships.

NewDash

For End Clients:

✓Self-Service Resolution

Access on-demand solutions for common requests without waiting for technician availability.

✓Request Visibility

Gain complete transparency into request status and progress throughout the service lifecycle.

✓Faster Resolution

Experience dramatically reduced resolution times through intelligent automated processing.

NewDash

Traditional Service Process	With CloudRadial + Pia.ai SmartForms
Client calls or emails with service request	Client submits request through self-service portal with guided form
Service desk manually logs ticket	Request automatically converted to ticket with all required information
Technician follows up for missing information	Smart validation ensures all required information is collected upfront
Manual routing to appropriate team	AI-powered automatic routing based on request type and content
Manual status updates via email or call	Automated status updates within client portal
Resolution requires technician involvement	Common requests resolved automatically through predefined workflows

INTEGRATES WITH YOUR GO-TO PSA