Kaseya BMS Integration Keeps Everyone on the Same Page

Kaseya BMS Integration

Keep Everyone on the Same Page

CloudRadial’s tight Kaseya BMS integration keeps IT staff using the same workflows but with better data. Tickets come in pre-categorized and it’s easier to reach clients through ticket discussions.

CloudRadial is a complete replacement for the Kaseya BMS portal!

Ticket Integration

A seamless account management add-on for Kaseya BMS.

Client Management Routing

Route new tickets to client management for approval before releasing for service or ordering.

Tickets from Problem Reports

Feed pre-categorized tickets directly from problem reports to specific service boards.

Tickets from Service Requests

Feed pre-categorized tickets directly from service requests including directing tickets to sales or billing boards.

Question Customization

Prompt for any number of field types to gather information before work even starts.

Signature Prompts

Optionally ask for an end-user signature and use as an end-user quoting system.

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Service Board Integration

Easily communicate to everyone in the organization.

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Route Tickets as Needed

Use pre-categorization to route incoming problem and service requests to right boards for dispatch.

Show Status

Shows users their tickets or company administrators their companies tickets.

Graph Ticket History

Show graphs of ticket history for presentation of your efforts across the organization.

Invoicing

Make you invoices available to your client 24/7.

Invoices

Show invoices, statuses and enable display of invoice PDFs direct from Kaseya BMS.

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User Sync

Automatically keep your users and the client's company directory in sync.

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Client Directory Sync

Sync Kaseya BMS users so that the company directory and your user list are always in common.

Office 365 Sync

Automatically import new Office 365 users into your Kaseya BMS portal.

User Billing Simplified

With accurate user lists, user billing systems become easier and create less end-of-month issues.

Discussion Integration

Collaborate with clients to create a unified solution for everyone.

Friendly Presentation

A chat-like presentation of ticket communications makes it easier for users to provide the information I.T. provides need to resolve.

View as Discussions

Inside Kaseya BMS, support staff see the same discussion updates as if they were communicating by email.

Management Comments

Makes it easy for client management to comment on existing tickets along with the end-users.

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