Invarosoft vs CloudRadial
Get a Customer Experience (CX) that Exceeds Expectations.
From acquisition to retention, there is nothing more important than the Customer Experience (CX) with your MSP. CloudRadial has concentrated on developing that experience around the customer to optimize the relationship to increase MRR and project sales. CloudRadial transforms the ticketing portal of the past into a modern MSP experience that will impact your bottom line, empower your service and account management teams, while differentiating your Customer Experience (CX)
When we started work on CloudRadial, we first talked with the business owners, office managers and CFO’s – your clients. When asked what they wanted from a ticketing portal, and they all said the same thing, they didn’t want it. So, we created a new experience, a portal that gives business owners more transparency and insight into their IT with tons of reporting and policies. We event tucked in client training and a company Intranet.
Then, we built in the time saving tools MSPs wanted to streamline operations and account management, like an awesome ticketing portal, a service catalog presentation, vCIO account planner tool and a policy reporting tool that takes all the QBR items tracked and turns them into an IT project road map for clients or an instant QBR to email out. Some clients need to see the big picture so we added dashboards to do the job! Plus integrations with ConnectWise, Autotask, Syncro, Kasaya BMS, Office 365, SkyKick, Auvik, Datto and more.
Then, just for fun, we made CloudRadial extendable by the clients themselves. They can add their own KB articles, service items, menu items, training courses and more. And guess what? They use those “intranet” items a lot more than they ever did a ticketing portal!
Invarosoft is quick to point out that web portals don’t work and apps are easier to access. It’s all about how you train and promote your client portal. Don’t forget that a ticketing portal and/or ticketing app was never on their list!
If you want to improve how you work with clients and provide a superb customer experience with proactive account management, CloudRadial goes beyond ticketing to provide exceptional reporting, client communication, cross-selling and cloud experience. If you want to see what a modern MSP client portal looks like, sign up for a free trial today!
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Let's Compare! Does Invarosoft Do All of This?
Online Service and Product Catalog
Automated Client Reporting
Improved QBR, vCIO & Account Management
Integrated Marketing & Communications
Increased Client Productivity
Enhanced Service Productivity
Industry Leading Security
Note: User counts based on users synced to CloudRadial from Office 365 or your PSA. Certain features may be limited based on the capabilities of your Office 365, PSA or third-party integrations. For specific questions or detailed information, please contact us.