SmileBack Integration Overview
SmileBack’s customer satisfaction suite boasts many powerful tools such as net promoter scores (NPS), customer satisfaction tracking, templated reports, and much more.
This integration ensures that CloudRadial’s native CSAT function feeds into SmileBack (and vice-versa) so that you can keep the best of both worlds working together in harmony.
How the Integration Works:
Within CloudRadial, you’ll generate an API key that SmileBack will use to share the results of its own CSAT data. On the SmileBack side, you’ll generate a webhook that you’ll plug into CloudRadial – that way, any CSAT originating from the portal will appear within SmileBack.
What the Integration Does:
- Better Visibility – Ensure your CSAT results are consistent across multiple systems and easily accessible to anyone who needs to see them.
- Enhanced Reporting – The more data, the better – both in SmileBack and CloudRadial, more data means richer dashboards and client-facing reports.