ChatAssist Integration Overview
ChatAssist puts you one click away from your clients at any time. Plus, all communications sent through ChatAssist are captured in their associated tickets or activities automatically. Deliver a seamless customer experience while automating service-level agreement (SLA) response and resolution times.
How the Integration Works:
The integration is established from within the Partner > Settings > Account & Branding > Customizations tab. Once the URL for ChatAssist is plugged in, you can have your users initiate chats via the headset icon that appears in the top navbar of the portal.
What the Integration Does:
- Connect to Clients Faster – Make the experience of reaching support fast and easy for your clients through their portal.
- Improve Flexibility of Support – Tickets, chat, more – find the best way to communicate and support your customers.
- Record Data Automatically – ChatAssist records chat transcripts for you against relevant tickets and activities.