Features Make CloudRadial the Best Solution


CloudRadial’s features have been purposefully developed to transform the way IT teams and end users interact with applications and training. MSPs who adopt CloudRadial experience a fundamental shift in how they are able to manage their clients by leveraging these features for their success:

List of features by plan




Service Features

Ticketing Portal
Customizable Forms
Question Templates
Integrated CSAT
Status Workflows
Service Catalog
Power Automate
JSON Webhooks
Slack & Teams Notifications
Support PIN Capture
3rd Party Chat
Approval Workflows
Signature Required
Broadcast Messages
Banner Notifications

Account Management Features

vCIO Planner
Infrastructure Reporting
Office 365 Reporting
MFA Status Reporting
Network Reporting
Report Archives
Mac Reporting
Warranty Reporting
Training Reports
Software Reporting
SaaS Reporting
Automated Sales Matrix
Office 365 Secure Scores
Payment Portal
Certificate Management
Marketing List Builder

Co-Management Features

Company Intranet
End-User Training Courses
Bigger Brains Courses
In-App Messaging
On-Demand Reporting
Daily Digest
Company Directory
Knowledge Base
Quick Start Library
Office 365 Updates

Core Features

PSA Connection
Office 365 Connection
Office 365 to PSA Sync
CloudRadial Academy Access
Azure Hosting
Isolated Database
BAA & GDPR Compliance
Custom Login Screen
Custom Email Logo
Desktop App (Customizable)
Teams App (Customizable)
Customizable Sidebar
PSA Type Mappings
CloudRadial Support
Permission Roles
Custom Domain URL
Custom Client Domains
Data Retention
Data Logging
Dedicated Account Management
Email, Syncro, Kaseya BMS
Email, Syncro, Kaseya BMS, ConnectWise, Autotask
Up to 10 Roles
30 Days
30 Days
Email, Syncro, Kaseya BMS, ConnectWise, Autotask
Unlimited roles
Custom CNAME Support
3 Years
3 Years

Start Your Path to MSP 2.0

With tools to make every part of your IT support run more streamlined and a support staff excited to help you,
getting started on bringing your MSP into a digital future has never been easier.