Features Make CloudRadial the Best Solution
Features that Improve your MSP Productivity
Purposefully developed features that help MSPs work more easily with their clients. One platform that gives you and your clients access to the same information so you can be on the same page.
List of features in CloudRadial's CSA platform
Starter
Professional
Enterprise
Service Features
Ticketing Portal
Customizable Forms
Question Templates
Checklists
Integrated CSAT
Routing
Status Workflows
Service Catalog
Power Automate
JSON Webhooks
Slack & Teams Notifications
Support PIN Capture
3rd Party Chat
Approval Workflows
Signature Required
Broadcast Messages
Banner Notifications
Account Management Features
vCIO Planner
Dashboards
Assessments
Infrastructure Reporting
Office 365 Reporting
MFA Status Reporting
Network Reporting
Report Archives
Mac Reporting
Warranty Reporting
Training Reports
Software Reporting
SaaS Reporting
Automated Sales Matrix
Office 365 Secure Scores
Invoices
Quotes
Agreements
Payment Portal
Certificate Management
Marketing List Builder
Co-Management Features
Company Intranet
End-User Training Courses
Bigger Brains Courses
In-App Messaging
On-Demand Reporting
Daily Digest
Company Directory
Knowledge Base
Quick Start Library
Office 365 Updates
Core Features
PSA Connection
Office 365 Connection
Office 365 to PSA Sync
CloudRadial Academy Access
Azure Hosting
Isolated Database
BAA & GDPR Compliance
Custom Login Screen
Custom Email Logo
Desktop App (Customizable)
Teams App (Customizable)
Customizable Sidebar
PSA Type Mappings
CloudRadial Support
Permission Roles
Custom Domain URL
Custom Client Domains
Data Retention
Data Logging
Dedicated Account Management
Email, Syncro, Kaseya BMS
Email, Syncro, Kaseya BMS, ConnectWise, Autotask
Up to 10 Roles
30 Days
30 Days
Email, Syncro, Kaseya BMS, ConnectWise, Autotask
Unlimited roles
Custom CNAME Support
3 Years
3 Years
Starter
Service Features
Ticketing Portal
Customizable Forms
Question Templates
Checklists
Integrated CSAT
Routing
Status Workflows
Service Catalog
Power Automate
JSON Webhooks
Slack & Teams Notifications
Support PIN Capture
3rd Party Chat
Approval Workflows
Signature Required
Broadcast Messages
Banner Notifications
Account Management Features
vCIO Planner
Dashboards
Assessments
Infrastructure Reporting
Office 365 Reporting
MFA Status Reporting
Network Reporting
Report Archives
Mac Reporting
Warranty Reporting
Training Reports
Software Reporting
SaaS Reporting
Automated Sales Matrix
Office 365 Secure Scores
Invoices
Quotes
Agreements
Payment Portal
Certificate Management
Marketing List Builder
Co-Management Features
Company Intranet
End-User Training Courses
Bigger Brains Courses
In-App Messaging
On-Demand Reporting
Daily Digest
Company Directory
Knowledge Base
Quick Start Library
Office 365 Updates
Core Features
PSA Connection
Office 365 Connection
Office 365 to PSA Sync
CloudRadial Academy Access
Azure Hosting
Isolated Database
BAA & GDPR Compliance
Custom Login Screen
Custom Email Logo
Desktop App (Customizable)
Teams App (Customizable)
Customizable Sidebar
PSA Type Mappings
CloudRadial Support
Custom User Roles
Custom Domain URL
Custom Client Domains
Data Retention
Data Logging
Dedicated Account
Management
Management
Email, Syncro,
Kaseya BMS
Kaseya BMS
Professional
Service Features
Ticketing Portal
Customizable Forms
Question Templates
Checklists
Integrated CSAT
Routing
Status Workflows
Service Catalog
Power Automate
JSON Webhooks
Slack & Teams Notifications
Support PIN Capture
3rd Party Chat
Approval Workflows
Signature Required
Broadcast Messages
Banner Notifications
Account Management Features
vCIO Planner
Dashboards
Assessments
Infrastructure Reporting
Office 365 Reporting
MFA Status Reporting
Network Reporting
Report Archives
Mac Reporting
Warranty Reporting
Training Reports
Software Reporting
SaaS Reporting
Automated Sales Matrix
Office 365 Secure Scores
Invoices
Quotes
Agreements
Payment Portal
Certificate Management
Marketing List Builder
Co-Management Features
Company Intranet
End-User Training Courses
Bigger Brains Courses
In-App Messaging
On-Demand Reporting
Daily Digest
Company Directory
Knowledge Base
Quick Start Library
Office 365 Updates
Core Features
PSA Connection
Office 365 Connection
Office 365 to PSA Sync
CloudRadial Academy Access
Azure Hosting
Isolated Database
BAA & GDPR Compliance
Custom Login Screen
Custom Email Logo
Desktop App (Customizable)
Teams App (Customizable)
Customizable Sidebar
PSA Type Mappings
CloudRadial Support
Custom User Roles
Custom Domain URL
Custom Client Domains
Data Retention
Data Logging
Dedicated Account
Management
Management
Email, Syncro, Autotask
Kaseya BMS, ConnectWise
Kaseya BMS, ConnectWise
Up to 10 User Roles
30 Days
30 Days
Enterprise
Service Features
Ticketing Portal
Customizable Forms
Question Templates
Checklists
Integrated CSAT
Routing
Status Workflows
Service Catalog
Power Automate
JSON Webhooks
Slack & Teams Notifications
Support PIN Capture
3rd Party Chat
Approval Workflows
Signature Required
Broadcast Messages
Banner Notifications
Account Management Features
vCIO Planner
Dashboards
Assessments
Infrastructure Reporting
Office 365 Reporting
MFA Status Reporting
Network Reporting
Report Archives
Mac Reporting
Warranty Reporting
Training Reports
Software Reporting
SaaS Reporting
Automated Sales Matrix
Office 365 Secure Scores
Invoices
Quotes
Agreements
Payment Portal
Certificate Management
Marketing List Builder
Co-Management Features
Company Intranet
End-User Training Courses
Bigger Brains Courses
In-App Messaging
On-Demand Reporting
Daily Digest
Company Directory
Knowledge Base
Quick Start Library
Office 365 Updates
Core Features
PSA Connection
Office 365 Connection
Office 365 to PSA Sync
CloudRadial Academy Access
Azure Hosting
Isolated Database
BAA & GDPR Compliance
Custom Login Screen
Custom Email Logo
Desktop App (Customizable)
Teams App (Customizable)
Customizable Sidebar
PSA Type Mappings
CloudRadial Support
Custom User Roles
Custom Domain URL
Custom Client Domains
Data Retention
Data Logging
Dedicated Account
Management
Management
Email, Syncro, Autotask
Kaseya BMS, ConnectWise
Kaseya BMS, ConnectWise
Unlimited User roles
Custom CNAME Support
3 Years
3 Years
We make it easier for you to focus on your clients. CloudRadial's Client Services Automation platform is designed to integrate with your Professional Services Automation platform and other essential MSP software in your tech stack.