DeskDirector vs. CloudRadial | Product Comparison

Stop juggling multiple tools. Get the only one you need with CloudRadial.

Give your clients more than just a ticketing portal. CloudRadial streamlines ticketing with custom forms, question templates, routing, checklists and more. But why stop there?

Go beyond ticketing to demonstrate your MSP’s value and provide an exceptional client experience with our Client Services Automation Platform.

Customized Questions

Configure your own questions from a wide variety of field choices. Answers are relayed along with the problem ticket.

Dynamic Forms

Display questions based on the answers to other questions. Prompt users for additional information as needed.

Flexible Routing

Route tickets to specific service boards with pre-categorization of type, subtype and item. Or, route tickets by email to client management.

Dynamic Presentation

Shows items based on user group memberships.

Customized Questions

Configure your own questions from a wide variety of field choices. Answers are relayed along with the service request.

Dynamic Forms

Display questions based on the answers to other questions. Prompt users for additional information as needed.

Flexible Routing

Route tickets to specific service boards with pre-categorization of type, subtype and item. Or, route tickets by email to client management.

Custom Service Catalogs

Partners can create standard packages of services and assign those packages to selected clients.

ConnectWise or Autotask Integration

Pulls tickets and notes directly from your PSA boards or queues.

Consolidated Management View

Client managers can see all tickets, while users can only see their own tickets.

Ticket Search

Find tickets by a variety of ticket fields across open and closed tickets.

Approval Workflows

Allow client managers to approve tickets from users before you start work on them.

Synced PSA Discussions

Users can add their comments to ticket discussions that appear as normal feedback in PSA tickets.

Close & Cancel Tickets

Users can market tickets as closed or canceled.

Integrated CSAT Feedback

Allow users to flag their satisfaction with the process even while a ticket is still open.

Tenant Specific

Status information is specific to your client's Office 365 tenant.

No Admin Required

Users don't need Office 365 administrator privileges to view.

Advisories Included

When users want more details, the complete Office 365 history is available.

Carl de Prado

CloudRadial is an awesome program that makes my documentation easier. It saves me time and money. Simplifies my client interface. Total win!

Carl de Prado

Founder at A2Z Business IT

★★★★★

Joe Svoboda

MSPs that take the time to dive into and customize CloudRadial will have a leg up on any competition and make their current customers extremely sticky.

Joe Svoboda

The Miller Group

★★★★★

Colin Lee

Going to land a $16k a month client and the tipping point is really the CloudRadial portal with Teams integration, plus the onboarding workflow for new hires.

Colin Lee

CL Technologies

★★★★★

INTEGRATES WITH YOUR GO-TO PSA