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DeskDirector vs. CloudRadial



Give your clients more than just a ticketing portal. CloudRadial streamlines ticketing with custom forms, question templates, routing, checklists and more. But why stop there?

Go beyond ticketing to demonstrate your MSP’s value and provide an exceptional client experience with our Client Services Automation Platform.

CloudRadial picks up where your PSA leaves off – helping MSPs become as proactive with client service as they are with IT service delivery. 


Read more on the blog:
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Easily resolve problem tickets

CloudRadial’s ITIL-based service module helps you proactively address questions and identify opportunities for client growth through transparency and automation

Customized Questions

Configure your own questions from a wide variety of field choices. Answers are relayed along with the problem ticket.


Dynamic Forms

Display questions based on the answers to other questions. Prompt users for additional information as needed.


Flexible Routing

Route tickets to specific service boards with pre-categorization of type, subtype and item. Or, route tickets by email to client management.


Dynamic Presentation

Shows items based on user group memberships.

Encourage new service requests

Provide a unified IT Service Catalog and make it easy for your clients to buy new services, onboard new users, and more

Customized Questions

Configure your own questions from a wide variety of field choices. Answers are relayed along with the service request.


Dynamic Forms

Display questions based on the answers to other questions. Prompt users for additional information as needed.


Flexible Routing

Route tickets to specific service boards with pre-categorization of type, subtype and item. Or, route tickets by email to client management.


Custom Service Catalogs

Partners can create standard packages of services and assign those packages to selected clients.

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View Tickets

Let users view, track and report on their open activities

ConnectWise or Autotask Integration

Pulls tickets and notes directly from your PSA boards or queues.


Consolidated Management View

Client managers can see all tickets, while users can only see their own tickets.


Ticket Search

Find tickets by a variety of ticket fields across open and closed tickets.

Approve & Update Tickets

Create client workflows for tickets and let clients comment, close, and provide feedback on their tickets

Approval Workflows

Allow client managers to approve tickets from users before you start work on them.


Synced PSA Discussions

Users can add their comments to ticket discussions that appear as normal feedback in PSA tickets.


Close & Cancel Tickets

Users can market tickets as closed or canceled.


Integrated CSAT Feedback

Allow users to flag their satisfaction with the process even while a ticket is still open.

Check Office 365 Status

Give users a direct view into Microsoft's status system

Tenant Specific

Status information is specific to your client's Office 365 tenant.


No Admin Required

Users don't need Office 365 administrator privileges to view.


Advisories Included

When users want more details, the complete Office 365 history is available.

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