Customer Satisfaction Surveys

Your Client’s Happiness Shouldn’t be a Bolt-On

Your client’s happiness is integral to your success. Shouldn’t it be integrated into your client processes for reporting and ticketing? Shouldn’t you get feedback DURING the ticketing process rather than just at the end when it may be too late? CloudRadial provides the integrated customer satisfaction approach you need to be as proactive with client happiness as you are with service.

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Service Ticket Surveys

Make sure your client's perceive your efforts the way you intended.

Provide Drop-Dead Simple Surveys

The easier it is to give feedback, the more feedback you get.

AI Sentiment Analysis

Using AI techniques, automatically determines sentiment of comments to alert you if their chosen ranking and their comments match or signal other issues.

Ask for the Referral

When you get positive feedback, don't hesitate to ask clients for a referral - Facebook, LinkedIn and Email.

Avoid SPAM

Don't let your feedback form become a source of nuisance with bogus feedback.

Receive Immediate Alerting

Turn new feedback into new tickets for managers, emails for managers or route to Teams, Slack or even Flow webhooks.

Offer CloudRadial-integration Support Surveys
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Ticket Process Surveys

Gather feedback before it's too late to fix the problem.

Gather Feedback and Report on it within CloudRadial
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Gather Feedback While Open

Integrated with CloudRadial's ticketing capabilities, clients and submit feedback even before a ticket is closed.

Report Feedback on the Ticket

Tickets show all the feedback that has been submitted to provide clients feedback on actual experiences.

Receive Immediate Alerting

Turn new feedback into new tickets for managers, emails for managers or route to Teams, Slack or even Flow webhooks.

Partner & Client Reporting

Keep your clients informed and make sure staff is alerted and measured on success.

Update Tickets with Feedback

Client feedback is automatically added to the internal ticket notes for ConnectWise and Autotask.

Integrates with BrightGauge

Automatically posts updated data to Dropbox for inclusion in BrightGauge dashboards.

Track by Client, Agent and Date

Filter and report on data for specific clients, user roles, support agents and time ranges.

Build Your Own Workflows

With the ability to create new tickets or link to Microsoft Flow webhooks, you can design any workflow you can imagine when feedback is received.

Integrate with BrightGauge and Track by Client, Agent, and Date
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