Customer Satisfaction Surveys
Your client’s happiness is integral to your success
Shouldn’t you get feedback during the ticketing process rather than just at the end? Shouldn’t it be integrated into your client processes for reporting and ticketing?
CloudRadial provides the integrated customer satisfaction approach you need to be as proactive with client happiness as you are with service.
Service Ticket Surveys
Service Ticket Surveys
The easier it is to give feedback, the more feedback you get.
AI Sentiment Analysis
Using AI techniques, automatically determines sentiment of comments to alert you if their chosen ranking and their comments match or signal other issues.
Ask for the Referral
When you get positive feedback, don't hesitate to ask clients for a referral - Facebook, LinkedIn and Email.
Avoid SPAM
Don't let your feedback form become a source of nuisance with bogus feedback.
Receive Immediate Alerting
Turn new feedback into new tickets for managers, emails for managers or route to Teams, Slack or even Flow webhooks.
Ticket Process Surveys
Gather Feedback While Open
Integrated with CloudRadial's ticketing capabilities, clients and submit feedback even before a ticket is closed.
Report Feedback on the Ticket
Tickets show all the feedback that has been submitted to provide clients feedback on actual experiences.
Receive Immediate Alerting
Turn new feedback into new tickets for managers, emails for managers or route to Teams, Slack or even Flow webhooks.
Partner & Client Reporting
Update Tickets with Feedback
Client feedback is automatically added to the internal ticket notes for ConnectWise and Autotask.
Integrates with BrightGauge
Automatically posts updated data to Dropbox for inclusion in BrightGauge dashboards.
Track by Client, Agent and Date
Filter and report on data for specific clients, user roles, support agents and time ranges.
Build Your Own Workflows
With the ability to create new tickets or link to Microsoft Flow webhooks, you can design any workflow you can imagine when feedback is received.