Co-Managed IT Improves Opportunities

Co-Managed IT

Easily Co-Manage with IT Staff & Office Administrators

CloudRadial was designed from the very beginning with a co-managed approach. Work with clients to create integrated services with tickets, ticket workflows, knowledge base articles, training, and more. Through routing and escalations, you can engage clients as needed up to and including offering a custom-themed intranet. Retain clients by delivering software they’ll use everyday.

Make Your Portal Their Portal

CloudRadial is the only client portal designed to let you deliver a while labeled solution at the client level. With CloudRadial, you’ll be able to let clients create their own content. This integrated approach extends your services giving clients an experience that encourages collaboration and retention.

Engage

Create a true white-labeled approach so that clients have their own dedicated log in page and theme so that your portal becomes their portal.

Train

Enable clients to add their own knowledge base articles, service items, training courses to extend what you provide into something more useful for their needs.

Collaborate

Deliver your training side-by-side with client-created courses for a truly integrated approach. Use pre-written and free Bigger Brains content to get a jumpstart on an effective and trackable learning platform.

Popular Features:

Application Launcher

Provide easy access to applications hosted in the cloud or on the desktop*.

Shared Training

You or your clients can develop courses with our built-in LMS. No need for expensive and external training software to track compliance with IT or important client requirements.

Company-Level Branding

Give clients a unique URL that routes them to a portal branded around their company.

Free Bigger Brains®

Start immediately to offer Office 365 training with 25 FREE Bigger Brains courses or addon the premium library with over 100 more courses.

Shared Service Catalog

Allow users to create their own problem reports and service requests to route internally through email or to outside vendors to create a truly integrated service catalog for end-users.

Optional Deployment

Turn any of CloudRadial’s features on or off for clients to allow you to easily upsell CloudRadial as an additional service or for premium support tiers.

* Desktop applications require the CloudRadial desktop client.

Learn more about CloudRadial

Co-Management is just one part of CloudRadial’s integrated MSP and IT service platform to help you put the “customer” in “customer service” on your path MSP 2.0™. Learn how our other features and account management work together to deliver a complete path to success for your business.

Service

Optimize your service desk to resolve issues quickly with smart ticketing, training, and self-service.

Account Management

Automate processes to take the load off your account managers for reporting, planning, presenting, and building QBRs.

Other
Resources

Dive into a list of resources, written specifically for MSPs and Microsoft CSPs, that help you learn how to take your efforts to the next level.