Work Together
Shared Information Keeps Everyone on the Same Page
Unlike other support portals that are I.T. only, CloudRadial lets I.T. and clients create a shared system that features client generated content alongside I.T. content. With the ability to collaborate, CloudRadial makes your clients integral to their own solutions.
Menu Items
Problem Reports
Service Requests
Quick Starts
Policies
Designed for Both
With features for both Clients and their I.T. providers, CloudRadial bridges the gaps between service and partnership.For Clients
Single Destination
CloudRadial provides a single destination for all of their employees to get access to the applications, training, information and support they need to do their job.
I.T. Inventory
CloudRadial provides a complete list of workstations, servers, applications and domains with the details they care about.
Policy Enforcement
CloudRadial lets companies set and enforce their own policies when it comes to which applications are used and how data is stored.
Cost Control
CloudRadial helps prevent the purchase of unneeded cloud applications and excessive licensing.
Streamlines Support
CloudRadial makes it easy to direct employees to the right support resources either inside their own company or at their I.T. provider.
Customizable
CloudRadial lets companies add their own menu items, knowledge base articles, learning quick starts and calendars with I.T. support.
Office 365 Reporting
CloudRadial shows how Office 365 is being used throughout the organization without requiring access to Microsoft's admin dashboard.
For I.T. Providers
Online Service Ordering
CloudRadial makes it easy for your clients to engage you with specific projects and services without dedicated sales effort.
Client Awareness
CloudRadial reporting alerts customers to their usage of outdated or insecure technologies.
Subscription Content
CloudRadial provides an innovative subscription based content approach lets you easily customize content by client.
Updated Content Library
CloudRadial also allows us to provide and keep current technology content (KB articles, education, menus and policies) from Office 365 and other technology provides.
ConnectWise Integration
CloudRadial works seamlessly with ConnectWise so that you and your clients are one the same page with service information. Service requests can be pre-categorized for faster response.
Defines Support Boundaries
CloudRadial lets you setup a standard service catalog for clients that keep support requests in the bounds of your service agreement or alerts clients to add-on features.