Work Together

Shared Information Keeps Everyone on the Same Page

Unlike other support portals that are I.T. only, CloudRadial lets I.T. and clients create a shared system that features client generated content alongside I.T. content. With the ability to collaborate, CloudRadial makes your clients integral to their own solutions.

Menu Items
Problem Reports
Service Requests
Quick Starts
Policies

Designed for Both

With features for both Clients and their I.T. providers, CloudRadial bridges the gaps between service and partnership.

For Clients

Single Destination

CloudRadial provides a single destination for all of their employees to get access to the applications, training, information and support they need to do their job.

I.T. Inventory

CloudRadial provides a complete list of workstations, servers, applications and domains with the details they care about.

Policy Enforcement

CloudRadial lets companies set and enforce their own policies when it comes to which applications are used and how data is stored.

Cost Control

CloudRadial helps prevent the purchase of unneeded cloud applications and excessive licensing.

Streamlines Support

CloudRadial makes it easy to direct employees to the right support resources either inside their own company or at their I.T. provider.

Customizable

CloudRadial lets companies add their own menu items, knowledge base articles, learning quick starts and calendars with I.T. support.

Office 365 Reporting

CloudRadial shows how Office 365 is being used throughout the organization without requiring access to Microsoft's admin dashboard.

For I.T. Providers

Online Service Ordering

CloudRadial makes it easy for your clients to engage you with specific projects and services without dedicated sales effort.

Client Awareness

CloudRadial reporting alerts customers to their usage of outdated or insecure technologies.

Subscription Content

CloudRadial provides an innovative subscription based content approach lets you easily customize content by client.

Updated Content Library

CloudRadial also allows us to provide and keep current technology content (KB articles, education, menus and policies) from Office 365 and other technology provides.

ConnectWise or Autotask Integration

CloudRadial works seamlessly with your PSA so that you and your clients are one the same page with service information. Service requests can be pre-categorized for faster response.

Defines Support Boundaries

CloudRadial lets you setup a standard service catalog for clients that keep support requests in the bounds of your service agreement or alerts clients to add-on features.