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        The Ultimate Client Experience

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        CloudRadial is an integrated solution that brings together the three areas you’ll need for client success.

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        Deliver more efficient support for clients via web, Microsoft Teams and/or desktop application.
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        Automate processes to save time for account managers while delivering daily business reviews to clients.
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        Engage clients with education and collaboration with users, owners and even client IT staff..
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    Partner Profile

    Nucleus Networks

    Vancouver BC, Canada

    Karl Fulljames of Nucleus Networks partners with CloudRadial to streamline and consolidate his clients IT-related workflows.
    Partner Website: https://yournucleus.ca/
    Topic: Account Management
    Nucleus Networks Logo - CloudRadial

    About Nucleus Networks Inc

    Nucleus is a Canadian managed IT services provider with offices in Victoria, Vancouver, Calgary, and Toronto providing services to clients across Canada. They have been recognized as one of BC’s Best Workplaces as well as one of Canada’s top 10 managed IT services providers.

    For over a decade Nucleus has been providing leading Managed IT Services to a growing list of clients across Canada and currently consists of over 60 IT professionals that support over 150 organizations in both the public and private sectors, across multiple industries.

    The Search to Consolidate

    After using a different client portal solution for many years, Karl found that its development had stagnated somewhat. Several developments in the MSP market led Karl to look for a more comprehensive client portal that went beyond just ticketing. He also wanted to consolidate his clients’ experience which was fragmented across several platforms. CloudRadial enables him to have one place to go for everything related to their IT and their relationship with Nucleus.

    What Karl hadn’t expected with CloudRadial was the ability to work closer, not just with his clients’ end users, but also new ways to deliver reporting, QBRs, and vCIO insights to client management. This allowed Nucleus to simplify their stack, and eliminate redundant QBR/vCIO and reporting tools that had exploded in cost over recent years.

    A Streamlined Experience

    Karl and his team now save countless hours a month, having not only streamlined ticketing, QBRs, and reporting, but it’s also given him a way to manage client approvals that just takes a few clicks per approval. Nucleus likes the process so much they are even using CloudRadial for their own internal provisioning needs. Karl says “we also find that it’s easier and faster to get information when servicing clients, like who the account manager is on a given account, we use CloudRadial to find that kind of information because it’s so much more straight forward than other tools we use.”

    “I know if it’s in CloudRadial, it’s correct, because it’s fed by live sources of data. When you manually document things for a client over the course of decades, it’s not always knowable what is and isn’t up-to-date,” said Chris, “I don’t have that problem with CloudRadial.”

    He also says that broadcast and messaging functionality has been “more useful than expected” and said it “really came in handy recently during an Outlook outage, how else do you let everyone know that email is down?”

    Karl Fulljames - Nucleus Networks

    Karl Fulljames

    Karl leads Nucleus Networks operations and projects teams, which includes the service desk, technical specialists, procurement, and consulting resources.

    "We use CloudRadial to find that kind of information because it's much more straight forward than going to multiple different sources.

    With CloudRadial, we know that the data is correct and not stagnant."

    Karl Fulljames

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    Australian Pricing

    Pricing
    CloudRadial 500 – 420 AUD/mo
    CloudRadial 1000 – 700 AUD/mo
    CloudRadial 2500 – 980 AUD/mo
    CloudRadial 5K – 1260 AUD/mo
    CloudRadial 10K – 1400 AUD/mo

    Other charges billed at the prevailing exchange rate.

    Details
    Please contact us directly at sales@cloudradial.com to setup billing.

    Integration Type: Embed

    Embedded connections rely on an HTML embed code inserted in the portal to function properly.

    In most cases, this embed code is provided by CloudRadial through the respective integration’s support article. In some rare instances, the embed code may need to be acquired from the integrated tool. In either case, refer to the specific documentation for instructions on where to get the code.

    Integration Type: Email

    Email connections rely on an email address destination to/from CloudRadial.

    Depending on the integration, this email may need to come from the tool itself (such as in instances of webhooks). Other times, the email comes directly from CloudRadial itself. Refer to the specific integration’s setup instructions for more details.

    Integration Type: API

    API connections are secured with a set of keys that need to be generated one time.

    Once the connection has been secured, the tool in question will stay connected to CloudRadial until the key is deactivated. Refer to the article on the specific tool for instructions on generating the API key, as well as where to input it into CloudRadial.

    Bootcamp

    Do you work better in a group setting with peer accountability? Bootcamp is designed to light a fire under you and your peers to get you to become a CloudRadial Master.  See available sessions

    Included in This Plan:

    • Four Group-Based one-hour online sessions (New classes start every month)
    • Course Syllabus with Assigned Homework
    • Matched with Peer Group for Collaborative Learning and Discussion
    • Certificate and Recognition Upon Completion

    Benefits

    • Walks you through how to successfully land, onboard, manage and grow clients.
    • Dedicated Tier 2 coach

    Jumpstart

    Do you need a jumpstart, refresh, or some consultative time to get your client portals set up? Do you want to dive into setting up specific features?  Your priorities are our priorities and we will help you reach your goals faster.

    Included in This Plan:

    • Implementation Assessment
    • Dedicated Tier-2 Coach
    • Four One-hour Professional Services Hours
    • Customized Plan

    Benefits

    • Save time and get there faster with a personalized onboarding plan
    • You'll have a functioning portal you'll be confident to show clients
    • Make sure you are getting the full value of your CloudRadial implementation and using it to successfully Land, Onboard, Manage and Grow clients

    Premium

    For Enterprising MSPs that want customized guidance designed around their MSP to manage the implementation of CloudRadial

    Get a Custom Implementation Plan, Instructional Videos and a Dedicated Coach

    Premium provides a custom implementation plan for different groups within your organization and custom designed training sessions for specific teams. Your dedicated coach will guide you and your team through the entire process and only ends when you have a successful roll-out to your first clients.

    Ramp up Adoption, Usage and Instruction

    Show your clients your new approach to customer service with two customized instructional videos created to show the benefit of your new user portal to Client Admins and End Users.  

    Video one will be targeted to your Client Admins to secure their buy-in and to provide an understanding of the navigation of the portal. Client Admins will thoroughly understand how to submit tickets and service requests so that they can promote adoption, usage, and instruction down to their end users. This video will also provide an overview on additional features only accessible to Client Admins.

    Video two will an provide an overview to the features accessible to end users with a concentration on support. Instruction will be given on how to submit tickets, service requests, and where to access the knowledge base and training materials.

    Included in This Plan:

    • Dedicated Tier-3 Coach
    • Dedicated Discovery Session and Goal Setting
    • 2 Customized Instruction Videos
    • Unlimited Support Sessions
    • Strategy Review

    Benefits

    • We are with you until you've successfully rolled-out your new approach to your first few customers.

    Self-service

    FastTrack Plan

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    Included in This Plan:

    • Custom Domain
    • One-hour Live Onboarding Session
    • Email & Phone Support
    • Unlimited CloudRadial Academy Access
    • Weekly Newsletter Updates

    Benefits

    • All the resources you need to learn and implement on your own
    • 24x7 urgent support

    Schedule a Demo