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CloudRadial empowers ASCII members to streamline ticketing, manage clients at scale, grow their MSP

 

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The Client Services Automation (CSA) Platform every MSP needs

CloudRadial is a CSA platform that provides MSPs and IT Departments with a comprehensive platform that consolidates all client touchpoints into one single pane of glass. 

Self-Service Client Portal

CloudRadial’s intuitive self-service client portal provides MSPs and their customers’ instant access to transparent reporting and valuable IT resources.

The portal enables MSP customers to find solutions to common issues via the Learning Management System (LMS), track and log tickets, read and analyze reports, and more. With CloudRadial, MSP customers are significantly more self-sufficient, which helps MSPs to free up valuable resources.

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Unified Client Touchpoints

The CloudRadial platform consolidates all client touchpoints into one single pane of glass, providing MSPs and their customers with a comprehensive overview of their data.

Working to optimize service delivery and enhance client satisfaction, CloudRadial eliminates the noise from clients, helping MSPs to efficiently manage and track clients at scale.

CloudRadial empowers clients with self-service features such as ticketing, adding new employees, QBR reporting, training and more to provide the ultimate client experience.

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Integration Capabilities

With CloudRadial, MSPs can easily integrate with their PSA (ConnectWise, Autotask, Syncro, Kaseya, BMS and Halo), M365, and their favorite MSP tools.

These integrations enable MSPs to ensure smooth data synchronization, reduce client noise, enhance productivity, streamline workflows (which ultimately reduce workload and free up resources), and manage their clients at scale.

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Accelerated Ticket Resolution Times

CloudRadial speeds up ticket resolution time by using customized questions and dynamic forms to gather essential details and promptly route tickets to the right technicians and service boards.

This intelligent approach drastically reduces the need for extensive communication between the MSP and the client. This greatly reduces service desk workload, resulting in faster ticket resolutions, and helps to increase customer satisfaction.

Automation and Efficiency

CloudRadial’s data agent efficiently organizes data, enabling clients (along with account managers) to understand their technology assets comprehensively and their alignment with IT policies on security, data governance, compliance, and more.

The automation collects and routes data for policy, warranty, and QBR reporting resulting in instant business reviews and effortless identification of sales opportunities.

Advanced Reporting

The CloudRadial CSA platform delivers robust reporting and analytics in real-time for the MSP and their customer. These customizable reports enable MSPs to monitor, evaluate, and identify improvement areas to help their customers make informed, data-driven decisions that will help them optimize service delivery, enhance performance, and improve their business.

These valuable insights enable MSPs to highlight their value to clients, helping them build long-lasting relationships and strengthen their partnerships.

Customizable Service Catalog

The CloudRadial service catalog gives your customers instant, anytime access to your up-to-date list of service offerings. Here you can sell new equipment, offer new services, complete software installations, order more licences, provide onboarding/ offboarding forms, and more. It acts as a central hub, offering seamless and efficient customer communication.

While your customers are browsing your service catalog, you can rest easy knowing that you’re increasing your revenue and scaling your MSP.

Scalability and Growth

The CloudRadial CSA platform is designed to strengthen MSP scalability and growth. With self-service features, automated processes, and optimized service delivery, hiring more staff has become a thing of the past.

CloudRadial enables MSPs to focus on delivering a streamlined approach that reduces costs, eliminates human error, and allows their business to handle increased workloads without increasing overheads. Ultimately, CloudRadial provides efficiency improves profitability, and enables MSPs to grow and scale.