CloudRadial’s CSA platform integrates all of your client touchpoints into one client-facing, white-labeled portal.
IT Client Portal for MSPs and Corporate IT Departments
End the chaos of client management
Manage clients like you do tech. Become more efficient, automate QBRs, and optimize client engagement with CloudRadial – a Client Service Automation (CSA) platform that scales your MSP.
CloudRadial’s CSA platform integrates all of your client touchpoints into one client-facing, white-labeled portal.
Service
Optimize your service desk to resolve issues quickly with smart ticketing, information, and self-service.
Popular Features
- Smart Ticketing
- Customized Questions
- Dynamic Forms
- Service Catalog
- Microsoft Teams Access
- Web Access
- Desktop Application
- CSAT
- Knowledge Base
- Office 365-PSA User Sync
- QuickStarts
- Messages and Broadcasts
- Chat Integrations*
- Appointment Scheduling*
Account Management
Automate processes to take the load off your account managers and deliver QBRs 24/7×365
Popular Features
- QBR Automation (on-demand)
- vCIO Planner
- Assessments
- Warranty Reporting
- Office 365 Reporting
- Infrastructure Reporting
- Dashboards
- Network Reporting*
- Policy Management
- Breach Reporting
- Backup Reporting*
- Reports Archive
- PDF Report Generation
- Sales Matrix
Co-Management
Deliver a collaborative approach that elevates engagement, boosts productivity and offers intranet capabilities.
Popular Features
- Integrated Service Catalog
- Integrated Knowledge Base
- Integrated Learning Management
- End-User Training
- Application Launcher
- Messages and Broadcasts
- Company Directory
- Company Calendar
- Free Bigger Brains® Courses
- Custom Client Branding and URLs
* Available through marketplace integrations
Automate your client management so you can scale your MSP
Our CSA is the only platform that can evolve your relationship as an MSP into a vCIO role—where the significant revenue lives—by giving you the infrastructure you need to acquire and retain customers.
With a CSA, you can stop...
- Receiving most of your tickets through email and phone
- Spending 90% of your time with 10% of your clients
- Taking days to prepare QBRs and sending reports that get ignored
- Struggling to show prospects what it’s like working with you
- Justifying your bill and your services at every meeting
...and start
- Automating and triaging tickets though a centralized system
- Retaining and growing existing accounts
- Offering full transparency into what you’re doing, 24/7
- Easily winning new clients with a white-labeled client portal
- Leading conversations about partnership and growth opportunities
Why MSPs love CloudRadial
We’re the fastest-growing, most-loved CSA platform for a reason. Here’s what our partners have to say about us.
"Customer Experience is fast becoming one of the main differentiators in the MSP world and if I owned an MSP again today, I’d strongly be considering CloudRadial to create an amazing experience for our clients."
Nigel Moore
The Tech Tribe
“
CloudRadial has allowed us to close more deals, faster.
”
Aidan Casserly
Castlerock Managed IT
“
We're much more efficient after implementing CloudRadial, particularly with procurement and onboardings.
”
Graham Rosenberg
MachineLOGIC
“
We use CloudRadial to find information because it's much more straight forward than going to multiple different sources.
”
Karl Fulljames
Nucleus Networks
“
I'm delivering the best business reviews of my life thanks to CloudRadial.
”
Bo Bray
Synoptek
Improve Engagement in Just a Few Hours
Get up and going with CloudRadial in just a few hours with our Jumpstart program and resources.
CloudRadial
Jumpstart
Implementation sessions
CloudRadial
Academy
Learn at your own pace.
CloudRadial
Resources
Whitelabel brochures.
CloudRadial
Guide Book
Ultimate Client Experience
Exceptional
Support
Best of industry support!
CloudRadial
Community
Get help from your peers.
CloudRadial
Education
Whitepapers and videos.
CloudRadial
Marketplace
3rd party integrations.
Industry Leading Security
CloudRadial is as passionate about security as you are. We provide regional application and data hosting to ensure performance and compliance.
- Securely Hosted in Azure
- Data Storage in US, Canada, Europe and Australia
- Encrypted Data Storage
- Key Vault Credentials Storage
- Point-in-Time Data Recovery
- Data Isolation
- Data Center Compliance
- HIPAA BAA & GDPR Coverage
- Mandatory SSL Client Encryption
- Supports Microsoft & Google MFA
Start Your Path to Better Engagement
With tools to make every part of your IT support run more streamlined and a support staff excited to help you,
getting started on bringing your MSP into a digital future has never been easier.