Why You Need CloudRadial
If the answer to any of these is yes, then you are struggling with low engagement maturity!
IT Client Portal for MSPs and Corporate IT Departments
CloudRadial is the #1 fastest-growing, most loved Client Services Automation platform for MSPs
All your client touchpoints in one place!
Your PSA centralizes your operations, but what about your clients? CloudRadial’s CSA makes it easier for you to work with clients, and for them to work with you.
CloudRadial invented the modern CSA platform which integrates ticketing, service catalogs, reporting, automated QBRs, assessments, planning and so much more into one single client-facing and white-labeled portal.
Three Pillars for a Complete Client Engagement Solution
CloudRadial brings together, in one suite and for one price, integrated features that elevate client engagement.
Service
Optimize your service desk to resolve issues quickly with smart ticketing, information, and self-service.
Popular Features
- Smart Ticketing
- Customized Questions
- Dynamic Forms
- Service Catalog
- Microsoft Teams Access
- Web Access
- Desktop Application
- CSAT
- Knowledge Base
- Office 365-PSA User Sync
- QuickStarts
- Messages and Broadcasts
- Chat Integrations*
- Appointment Scheduling*
Account Management
Automate processes to take the load off your account managers and deliver QBRs 24/7×365
Popular Features
- QBR Automation (on-demand)
- vCIO Planner
- Assessments
- Warranty Reporting
- Office 365 Reporting
- Infrastructure Reporting
- Dashboards
- Network Reporting*
- Policy Management
- Breach Reporting
- Backup Reporting*
- Reports Archive
- PDF Report Generation
- Sales Matrix
Co-Management
Deliver a collaborative approach that elevates engagement, boosts productivity and offers intranet capabilities.
Popular Features
- Integrated Service Catalog
- Integrated Knowledge Base
- Integrated Learning Management
- End-User Training
- Application Launcher
- Messages and Broadcasts
- Company Directory
- Company Calendar
- Free Bigger Brains® Courses
- Custom Client Branding and URLs
* Available through marketplace integrations
Improve Engagement in Just a Few Hours
Get up and going with CloudRadial in just a few hours with our Jumpstart program and resources.
CloudRadial Jumpstart
Implementation sessions
CloudRadial Academy
Learn at your own pace.
CloudRadial Community
Get help from your peers.
CloudRadial Guide Book
Ultimate Client Experience
Exceptional Support
Best of industry support!
CloudRadial Bundle
All Jumpstarts in a Bundle
CloudRadial Resources
Whitepapers and videos.
CloudRadial Marketplace
3rd party integrations.
Loved by Over 800 Partners in 20 Countries!
"Customer Experience is fast becoming one of the main differentiators in the MSP world and if I owned an MSP again today, I’d strongly be considering CloudRadial to create an amazing experience for our clients."
Nigel Moore
The Tech Tribe
“
[CloudRadial] has allowed us to close more deals, faster.
”
Aidan Casserly
Castlerock Managed IT
“
We're much more efficient after implementing CloudRadial, particularly with procurement and onboardings.
”
Graham Rosenberg
MachineLOGIC
“
We use CloudRadial to find information because it's much more straight forward than going to multiple different sources.
”
Karl Fulljames
Nucleus Networks
“
I'm delivering the best business reviews of my life thanks to CloudRadial.
”
Bo Bray
Synoptek
Industry Leading Security
CloudRadial is as passionate about security as you are. We provide regional application and data hosting to ensure performance and compliance.
- Securely Hosted in Azure
- Data Storage in US, Canada, Europe and Australia
- Encrypted Data Storage
- Key Vault Credentials Storage
- Point-in-Time Data Recovery
- Data Isolation
- Data Center Compliance
- HIPAA BAA & GDPR Coverage
- Mandatory SSL Client Encryption
- Supports Microsoft & Google MFA
Start Your Path to Better Engagement
With tools to make every part of your IT support run more streamlined and a support staff excited to help you,
getting started on bringing your MSP into a digital future has never been easier.