CloudRadial Pricing
One platform for end-to-end automated service delivery.
Clients send requests wherever they work: chat, Teams, Slack, email, desktop app, or portal. AI triages them, AI assists in resolution, and end-to-end automation finishes the work. Your client portal acts as an IT hub to communicate, present and prove your value, so clients don't question your costs or look elsewhere.
One Platform Pricing
Get the full suite and replace your PSA portal, chat tool, AI triage and resolution tools, quoting tool, CSAT tool, and automation platform, plus the engineer you’d hire to run it.
60-DAY MONEY-BACK GUARANTEE ON SUITES
The Platform
SuitesStarter Suite
The on-ramp. Give clients a portal that differentiates your service, and let them submit tickets right in the portal or by chat.
$145/mo
$145 Setup - up to 500 portal usersLowest-cost to start
REPLACES
Your PSA's basic client portal plus some separate chat/intake tool.
- Unified Client Portal - Starter
- PSA-integrated chat for ticket intake (ConnectWise, Autotask, Syncro, HaloPSA, BMS)
- Storefront - Starter
- ServiceAI - not included
- AutomationAI - not included
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Starter |
Professional |
Enterprise |
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Professional Suite
The full platform. Portal, chat, AI triage and resolution, and end-to-end automation work as one, from request to resolution.
$795/mo
$795 setup · scales with your portal user countSave $430/mo · 35%
REPLACES
Five tools you'd otherwise buy and stitch together yourself - client portal, AI chat, AI ticket-triage, end to end automation, and a procurement storefront — in one system that talks to itself.
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Unified Client Portal - Professional
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ChatAI - Professional
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ServiceAI - Professional
- AutomationAI - Professional
- Storefront - Professional
*Additional unified client portal users beyond 10,000 are $125 per 1000.
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Starter |
Professional |
Enterprise |
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Enterprise Suite
The full platform, built for enterprise. Every capability at its highest level, for complex, compliance-driven client bases.
$1795/mo
$1,795 setup · volume pricing beyond 10k portal usersSave $685/mo
REPLACES
A stack of single-purpose tools that can't deliver consistent support, scale cleanly, or meet compliance demands across a large client base.
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Unified Client Portal - Enterprise
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ChatAI - Enterprise
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ServiceAI - Enterprise
- AutomationAI - Enterprise
- Storefront - Enterprise
*Additional unified client portal users beyond 10,000 are $150 per 1000.
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Starter |
Professional |
Enterprise |
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30-day moneyback guarantee on standalone · annual commitment, billed monthly
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The Fine Print
Pricing - All subscriptions are based on annual commitment with monthly pricing. Please contact our sales team if you have any questions or need more information on products or terms. Or, if you are an existing partner, your account manager.
CloudRadial Unified Client Portals (Professional and Enterprise) - Definition of a user: A user is either a synced user or an asset management agent. Your invoice will be based on the larger number of users or agents. Example: If you have 500 users and 600 agents, your synced users count will be 600. Pricing adjusts as you add or remove users and/or agents.
CloudRadial Chat - Text/SMS number not included. Twilio or Flowroute account required.
CloudRadial DNS - You can setup a network of any number of users without requiring an agent on every machine (think call center). These network implementations are handled based on query volume. Price per agent and network implementations are allowed an average of 150,000 queries per month. Excess queries, in blocks of the allowed limit, are billed as additional agents.
CloudRadial Storefront - Transaction charges are waived during setup. Then, extra transactions are billed on your next invoice. No charge for cancelled transactions.
Jumpstart - Pricing and availability vary by product. Jumpstart must be completed within 60 days.
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About Jumpstart
Some new subscriptions require a mandatory Jumpstart Implementation designed to get your MSP quickly set up with your chosen CloudRadial product so you can easily roll it out to your clients.
Online Academy
Access technical setup training for any user on your team to learn how to use the portal - from service form setup to QBR best practices.Knowledge Base
Review detailed articles on demand to get answers on set up instructions and support.Dedicated Implementation Specialist
Stay confident in your Jumpstart with a dedicated specialist that helps answer questions and guide your successful deployment.White-Labeled Marketing & Sales Materials
Get customizable material to look professional as you present your MSP’s brand-new portal – including emails, flyers, checklists, and more.Customized Deployment Plan
Focus on deployment without getting lost or overwhelmed with an action plan showing your next steps and current launch status.
