With CloudRadial, Dan Baird brings new focus to his favorite part of being an MSP: account management.
With offices in Montreal and Toronto, Paronubi isn’t an MSP grown out of a break/fix business. From the start, Paronubi has been focused on providing its clients good advice with a clear road map for growth and profitability using technology.
Breaking the Communication Barrier
Dan Baird had a lot of tools to help him monitor, evaluate and remediate his clients’ IT infrastructure, “but none of them helped my clients understand the information I needed to convey to them” said Dan. Dan realized that with CloudRadial he could not only provide more insight and value to his clients, but could cut some tools out of his stack.
“I had previously used [a leading warranty reporting software], and a variety of auditing tools, but CloudRadial made them all redundant, I don’t need them anymore.” The obstacle Dan needed to overcome wasn’t how to collect data on his clients’ but how to get them understand it and take action on it. “CloudRadial gives me a single place for the client to communicate with us, for us to communicate with the client, and to do it on an everyday basis.”
Revolutionized Account Management
Dan says CloudRadial helps him with his favorite and most productive activity as an MSP: account management. “It a lot easier to stay on the same page when you both can both see the page” said Dan noting the Account Planner tool helps him and his client do just that. His clients already have their reporting and roadmap every day, they already know what Dan can do, will do, and has done for them.
Dan said having this information a his clients’ finger tips everyday keeps his clients focused on the future and growth instead of what happened 3 months ago. Dan now has the freedom to focus on what he does best: helping clients be more profitable.
Partner Website: https://www.paronubi.com/
Topic: Account Management
"CloudRadial gives me a single place for the client to communicate with us, for us to communicate with the client, and to do it on an everyday basis"