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Choose Your FastTrack Setup

Why is FastTrack required?

We want you to succeed. No matter how user friendly or intuitive CloudRadial is, training and guidance will help you understand the transformative features and how they work together. CloudRadial is built on a methodology to ensure you succeed in your client relationships.

Each FastTrack program provides exceptional training sessions centered around CloudRadial Academy. You will also have your own Dedicated Coach to help you get CloudRadial dialed in and to offer the strategic guidance needed for a quick and successful deployment. FastTrack Premium is customized onboarding and includes two instructional videos to show the benefits of your new customer portal to Client Admins and End Users.

  • Dedicated Coach
    for 30 days, from date of purchase
  • CloudRadial Academy
FastTrack Premium
  • Dedicated Coach
    as long as needed to roll out your first few clients
  • 2 Customized Instructional Videos
    see detail below*
  • Dedicated Discovery Session
  • Strategy Review
  • CloudRadial Academy

*Show your clients your new approach to customer service with two customized instructional videos to show the benefits of the new customer portal that you are deploying to them.

Video one will be targeted to your Client Admins to secure their buy-in and to provide an understanding of the navigation of the portal. Client Admins will thoroughly understand how to submit tickets and service requests so that they can promote adoption, usage, and instruction down to their end users. This video will also provide an overview on additional features only accessible to Client Admins.

Video two will an provide an overview to the features accessible to end users with a concentration on support. Instruction will be given on how to submit tickets, service requests, and where to access the knowledge base and training materials.