Supporting cloud applications effectively requires both reducing the effort to match employees with the answers they require and recognizing the opportunity for project and additional monthly revenues as client needs grow. CloudRadial’s ITIL-based and ConnectWise integrated service module does both by providing more transparency and automation for support and service offerings.
Makes it easy for staff to get help in any area.
Configure your own questions from a wide variety of field choices. Answers are relayed along with the problem ticket.
Route tickets to specific service boards with pre-categorization of type, subtype and item. Or, route tickets by email to client management.
Shows items based on user group memberships.
Provide a unified IT service catalog.
Configure your own questions from a wide variety of field choices. Answers are relayed along with the service request.
Route tickets to specific service boards with pre-categorization of type, subtype and item. Or, route tickets by email to client management..
Partners can create standard packages of services and assign those packages to selected clients.
Let users track and comment on their open activities.
Pulls tickets and notes directly from your ConnectWise boards.
Client managers can see all tickets, while users can only see their own tickets.
Users can easily add their comments or reply to open tickets.
Give users a direct view into Microsoft's status system.
Status information is specific to your client's Office 365 tenant.
Users don't need Office 365 administrator privileges to view.
When users want more details, the complete Office 365 history is available.