Power up your productivity with helpful PowerShell scripts generated at the point of ticket creation from the portal. The scripts can be used to standardize issue resolution.

Now, you can resolve tickets more efficiently – and because you’re standardizing the answers to trouble tickets, you can make sure that your intern is just as productive as your most grizzled veteran.

How the Integration Works:

Within a ticket, in either the Problem Report or Service Request area, you can use the Script tab to write your script. When the user submits the ticket form, the script will use any variable called to finish the script’s creation. Then, it will submit the script to the ticket as an attachment.

What the Integration Does:

• Work Faster – Make resolving issues a matter of minutes rather than hours.
• Standardize Work Quality – Make issue resolution consistent across your entire team.

Details

Integration: Microsoft

Solution Type: Service

Integration Type: API

Integration Type: API

API connections are secured with a set of keys that need to be generated one time.

Once the connection has been secured, the tool in question will stay connected to CloudRadial until the key is deactivated. Refer to the article on the specific tool for instructions on generating the API key, as well as where to input it into CloudRadial.

Resources

Integrate PowerShell
PowerShell Website