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Whitepaper

Rethinking the MSP Client Experience

Posted by Saffie Farris on November 21, 2019 | Featured

Your MSP needs more than ticketing in a client portal. It needs a tool that can streamline and automate your QBRs so you can focus on providing a better client experience and growing your business. There’s no excuse for a bad … Read More

Tags: msps, qbr, ticketing

Why Your MSP Needs to Rethink Ticketing

Posted by Saffie Farris on December 11, 2019 | Featured

Managed service providers all have a ticketing portal. Yet almost none of those MSPs have a ticketing portal that they are proud of. CloudRadial’s ticketing portal is the solution MSPs didn’t even know they needed. By offering robust ticketing … Read More

Tags: office-365, ticketing portal

Creating an MSP Service Catalog that Sells – Sample Catalog Included

Posted by Jeff Farris on January 8, 2020 | Featured

Having observed and guided hundreds of MSPs in creating service catalogs with CloudRadial, we’ve compiled a guide with our best advice of how to construct an MSP service catalog and included a sample service catalog at the end to help … Read More

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Bootcamp

Do you work better in a group setting with peer accountability? Bootcamp is designed to light a fire under you and your peers to get you to become a CloudRadial Master. See available sessions

Included in This Plan:

Four Group-Based one-hour online sessions (New classes start every month)
Course Syllabus with Assigned Homework
Matched with Peer Group for Collaborative Learning and Discussion
Certificate and Recognition Upon Completion

Benefits

Walks you through how to successfully land, onboard, manage and grow clients.
Dedicated Tier 2 coach

Jumpstart

Do you need a jumpstart, refresh, or some consultative time to get your client portals set up? Do you want to dive into setting up specific features? Your priorities are our priorities and we will help you reach your goals faster.

Included in This Plan:

Implementation Assessment
Dedicated Tier-2 Coach
Four One-hour Professional Services Hours
Customized Plan

Benefits

Save time and get there faster with a personalized onboarding plan
You'll have a functioning portal you'll be confident to show clients
Make sure you are getting the full value of your CloudRadial implementation and using it to successfully Land, Onboard, Manage and Grow clients

Premium

For Enterprising MSPs that want customized guidance designed around their MSP to manage the implementation of CloudRadial

Get a Custom Implementation Plan, Instructional Videos and a Dedicated Coach

Premium provides a custom implementation plan for different groups within your organization and custom designed training sessions for specific teams. Your dedicated coach will guide you and your team through the entire process and only ends when you have a successful roll-out to your first clients.

Ramp up Adoption, Usage and Instruction

Show your clients your new approach to customer service with two customized instructional videos created to show the benefit of your new user portal to Client Admins and End Users.

Video one will be targeted to your Client Admins to secure their buy-in and to provide an understanding of the navigation of the portal. Client Admins will thoroughly understand how to submit tickets and service requests so that they can promote adoption, usage, and instruction down to their end users. This video will also provide an overview on additional features only accessible to Client Admins.

Video two will an provide an overview to the features accessible to end users with a concentration on support. Instruction will be given on how to submit tickets, service requests, and where to access the knowledge base and training materials.

Included in This Plan:

Dedicated Tier-3 Coach
Dedicated Discovery Session and Goal Setting
2 Customized Instruction Videos
Unlimited Support Sessions
Strategy Review

Benefits

We are with you until you've successfully rolled-out your new approach to your first few customers.

Self-service

FastTrack Plan

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Included in This Plan:

Custom Domain
One-hour Live Onboarding Session
Email & Phone Support
Unlimited CloudRadial Academy Access
Weekly Newsletter Updates

Benefits

All the resources you need to learn and implement on your own
24x7 urgent support

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