Office 365

Stop Reselling Office 365!

Stop reselling Office 365 as a favor to clients and instead start selling it to make more money and stand out among the competition. … Read More

Where Does Microsoft Secure Score Fit For MSPs?

Microsoft’s Office 365 Secure Score is a powerful tool that helps every client achieve higher levels of security based on need and industry. It was designed for internal I.T. to understand and apply best security practices to their tenant … Read More

A Smart Way to do CSA

Let AI Help Detect Your MSP Clients’ Happiness

Best practices in MSP customer satisfaction (CSAT) have changed quite a lot over the last few years. Gone are the multi-question surveys that required too much client time and hassle. Now, simple smiley face surveys dominate because … Read More

Do You Have a Sales Matrix?

A sales matrix is a simple way to identify opportunity. Think of all the products and services you offer and all of your existing the clients who use or could use those offerings. Arrange them in a matrix as follows: … Read More

Plan for success

Plan Your Own Success

Kanban boards, popularized in applications such as Trello and Microsoft Planner, are a project planning visualization tool that helps track tasks within a project. In its simplest form, it is implemented using taped to a wall in column … Read More

Reporting on Networking

MSP Client Focused Network Reporting

IT Glue was in the news this week with their latest offering Network Glue. Network Glue is another option MSPs can use to understand, document and manage client networks. But what about clients? How do you communicate networks to … Read More

How to Sell Office 365 More Profitably

Competing with Microsoft on price is a losing proposition. Your clients are better served by buying what you do best – supporting Office 365. Build value for what you do by using packaging and pricing to show your strengths. … Read More

Bridge Seperating

An MSP Love Story – We Have the Sale, Now We’ve Lost Interest

You spent a year selling yourself to a prospect. You attended boring community events just for a quick conversation with them, spent hours evaluating their rat’s nest of a network for free, and have finally landed a real whale of … Read More

showing your clients the way forward

QBRs – Why the Most Successful Vendors Don’t Provide Them

Among the most commonly offered advice to MSPs and CSPs is to regularly meet with their clients for a quarterly business review (QBR). At its core it’s a great practice. A QBR is an opportunity to get credit for what … Read More

Foggy fortress

Never Show Microsoft’s Secure Score to Clients

You work hard to meet your client’s expectations and do your best to push them to what in your judgement is an ideal security state, ever evolving as that may be. You know their business, you know their people, and … Read More

MSPs belong in the C Suite

Move Your MSP into the C-Suite

Many MSPs get their start in break/fix. So it’s no surprise when many of those companies go on to basically provide break/fix services on a retained basis. Same techs, same tools, same services, just a different pricing model. This is … Read More