Author Archives: Jeff Farris

What Does COVID-19 Mean for MSPs

COVID-19 is going to affect every business and every person and it will have a long-term impact on every MSP business. When it comes to the Coronavirus (COVID-19) virus pandemic, MSPs should consider themselves as first responders in helping clients … Read More

Plan for success

Plan Your Own Success

Kanban boards, popularized in applications such as Trello and Microsoft Planner, are a project planning visualization tool that helps track tasks within a project. In its simplest form, it is implemented using taped to a wall in column … Read More

Do You Have a Sales Matrix?

A sales matrix is a simple way to identify opportunity. Think of all the products and services you offer and all of your existing the clients who use or could use those offerings. Arrange them in a matrix as follows: … Read More

A Smart Way to do CSA

Let AI Help Detect Your MSP Clients’ Happiness

Best practices in MSP customer satisfaction (CSAT) have changed quite a lot over the last few years. Gone are the multi-question surveys that required too much client time and hassle. Now, simple smiley face surveys dominate because … Read More

Where Does Microsoft Secure Score Fit For MSPs?

Microsoft’s Office 365 Secure Score is a powerful tool that helps every client achieve higher levels of security based on need and industry. It was designed for internal I.T. to understand and apply best security practices to their tenant … Read More

Traditional reporting is time consuming

Is ConnectWise Automate Reporting Useful?

See things through your client’s eyes. Here’s a strong case of why MSP-focused tools shouldn’t drive your client reporting. … Read More

Multiethnic group of business people sitting in annual meeting in conference room. Mature leader with businessmen and businesswomen discussing. Busy partners working together in modern office.

Are Your Quarterly Business Reviews Profitable?

If every quarterly business review led to more profit and less work for both parties, everyone would make them a priority. … Read More

warranty repairs

Warranty Report Now Included

The September 2018 release adds a new warranty report and improves the ability to maintain content for different groups. … Read More

Stop Reselling Office 365!

Stop reselling Office 365 as a favor to clients and instead start selling it to make more money and stand out among the competition. … Read More

office collaboration

The QBR – A Better Way

The quarterly business review is a vital part of maintaining relationships with clients. But too many clients makes QBRs almost impossible. … Read More