Author Archives: Jeff Farris

Let AI Help Detect Your MSP Clients’ Happiness

Simple smiley face surveys dominate because they distill client happiness with one simple question … Read More

Where Does Microsoft Secure Score Fit For MSPs?

CloudRadial has removed much of the hassle surrounding Microsoft’s Secure Score. You get a concise view of all of your clients’ scores … Read More

Is ConnectWise Automate Reporting Useful?

See things through your client’s eyes. Here’s a strong case of why MSP-focused tools shouldn’t drive your client reporting. … Read More

Multiethnic group of business people sitting in annual meeting in conference room. Mature leader with businessmen and businesswomen discussing. Busy partners working together in modern office.

Are Your Quarterly Business Reviews Profitable?

If every quarterly business review led to more profit and less work for both parties, everyone would make them a priority. … Read More

warranty repairs

Warranty Report Now Included

The September 2018 release adds a new warranty report and improves the ability to maintain content for different groups. … Read More

Stop Reselling Office 365!

Stop reselling Office 365 as a favor to clients and instead start selling it to make more money and stand out among the competition. … Read More

office collaboration

The QBR – A Better Way

The quarterly business review is a vital part of maintaining relationships with clients. But too many clients makes QBRs almost impossible. … Read More