Webinars

Deep Dive – Course Creation

Join Ricky Cecchini as he covers the best practices of course creation within CloudRadial’s university. … Read More

SmileBack & CloudRadial: Better Together – Capitalizing on Customer Feedback

In this integration partner webinar, learn how to capture customer feedback and how to turn the feedback into an actionable plan that creates a better overall client experience for your MSP. … Read More

August 2021 Product Updates and Community Q&A

Ricky Cechinni, Director of Product Services at CloudRadial, discusses exciting new features and integrations in this August 2021 Product Update … Read More

CloudRadial & Addigy: How to Easily Integrate Mac Endpoints into your QBR Reporting

Hear from Ricky Cecchini, CloudRadial’s Director of Product Services, along with Ryan Loughran, Service Manager at Valiant Technology and Addigy’s own Jason Dettbarn to see how Valiant uses Addigy and CloudRadial to deliver the best customer experience and demonstrate their true value for long-term customer success. … Read More

July 2021 Product Updates & Community Q&A

Ricky Cechinni, Director of Product Services at CloudRadial, discusses the most recent integrations and newest features including custom client branding, certificate management and much more. … Read More

Domotz and CloudRadial: Better Together

Join Domotz + CloudRadial in our Partner Integration series to hear from JB Fowler (Domotz, CPO), and Ricky Cecchini (Director of Product Services, CloudRadial) about how to use Domotz and CloudRadial together to show your customers they can trust you and for evidence based selling/upselling. … Read More

In Depth – How to Grow Clients with CloudRadial

Join Ricky Cecchini of CloudRadial as he presents in detail how to use CloudRadial to vastly improve your business review experience while spotlighting the importance of client relationships. This is the final part of our four-part series filled with valuable information to implement within your business. … Read More

TimeZest and CloudRadial: Better Together

Join CloudRadial’s Ricky Cecchini alongside Gerwai Todd, CEO of TimeZest, as they discuss how TimeZest and CloudRadial work so well together. Learn how key features of both platforms will modernize and simplify day-to-day operations within your MSP and how they integrate seamlessly. … Read More

In Depth – How to Manage Clients with CloudRadial

Join Ricky Cecchini as they present in detail how to use CloudRadial to master processes for scalability in how you manage your clients. This is part three in our four-part series filled with valuable information to implement within your business. … Read More

In Depth – How to Onboard Clients with CloudRadial

Join Ricky Cecchini as he presents in detail how to use CloudRadial in your onboarding process. This is part two in our four-part series filled with valuable information to implement within your business. … Read More

Syncro and CloudRadial: Better Together

CloudRadial’s Ricky Cecchini alongside Crystal Henkle, Sales Manager at Syncro, for a discussion on why CloudRadial and Syncro work so well together. Learn how key features within each platform modernize and simplify day-to-day operations within your MSP and how they integrate seamlessly. … Read More

In Depth – How to Land Clients with CloudRadial

Join Jeff Farris and Ricky Cecchini as they dive deep into our three-phase approach to landing a client within your MSP. You’ll also learn how to leverage CloudRadial at each stage. This is part one in our four-part series filled with valuable information to implement within your business. … Read More

Building Better Client Relationships with Training

The CloudRadial team, Chip Reaves CEO of Bigger Brains, and a panel of CloudRadial partners that use Bigger Brains have a discussion about how to drive better, more profitable client relationships with training services. … Read More

How to Land, Onboard, Manage and Grow Clients with CloudRadial

Jeff Farris and Ricky Cecchini uncover how you can use CloudRadial to land, onboard, manage and grow clients. They also discuss how to convert more leads, streamline your business and create self-service growth within your MSP. This webinar is packed full of valuable information you don’t want to miss! … Read More

January 2021 Product Updates & Community Q&A

Jeff Farris and Ricky Cecchini explore the new features added in the month of January. Learn how to access the 28 FREE Bigger Brains courses now included with your CloudRadial subscription.

Get an understanding of the new API integrations for chat clients such as Tawk, Zendesk Chat, Hubspot and more. See more on the integrations with Domotz for network infrastructure reporting and TimeZest for calendar support. … Read More

Introducing Client-Facing Assessments and Checklists

Assessments and Checklists make it easy for MSPs to have a scalable process for network assessments and client onboardings. We’ll show you how to auto generate checklists based on users, endpoints, and/or servers. These have been some of our most requested features to date, and we’ve built them with your feature requests in mind. … Read More

Organizing for Sales Success: Making the Most of New and Existing Opportunities

Join us for a discussion about how experts use Zomentum and CloudRadial to grow their MSPs with new AND existing clients, and how they make the most out of every opportunity. … Read More

Product Deep Dive on Compliance Policies

Jeff Farris and Ricky Cecchini discuss compliance policies, focusing on setting them up, how to use them on an ongoing basis, and answer your questions. If you haven’t used compliance policies yet or are interested in learning more about compliance policies, this is the webinar for you.

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August 2020 Product Updates and Community Q&A

CloudRadial CEO Jeff Farris takes a deep dive into MSP sales and how your client portal is a key differentiator that can help you close more deals. Whether you’re a current CloudRadial partner not already using your portal as part of your sales strategy, or are looking for a solution to drive more sales at your MSP, this webinar is for you.

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The Perfect Ticketing Experience

The information clients tend to provide about their IT issue and the information your techs actually need to help them with it are almost never aligned. This webinar covers how to automate intake questions and the triage of tickets to not only save you time, but help your clients to get back to work faster. … Read More

The Perfect MSP Sales Presentation

CloudRadial CEO Jeff Farris takes a deep dive into MSP sales and how your client portal is a key differentiator that can help you close more deals. Whether you’re a current CloudRadial partner not already using your portal as part of your sales strategy, or are looking for a solution to drive more sales at your MSP, this webinar is for you.

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July 2020 Product Updates and Community Q&A

Jeff Farris, CloudRadial CEO and Ricky Cecchini, CloudRadial Training Guru discuss recent product updates and demonstrate features to help CloudRadial Partners reduce cost, save time and provide an exceptional experience for customers. … Read More

Delivering the Perfect QBR II: Process, Methods, and Role-Playing

Jeff Farris, Ricky Cecchini, and Seth Wilson offer a more tactical look at delivering the perfect QBR. Also, Seth and Ricky do some role-playing to demonstrate what a successful QBR looks like and how to get there. … Read More

June 2020 Product Updates and Community Q&A

Jeff and Seth take a look into CloudRadial’s June product updates including updates to Policies and warranty expiration reporting with integrations with Dell, HP, and Lenovo. … Read More

How to Deliver the Perfect QBR

Jeff Farris, CloudRadial CEO talks to MSPs about how to deliver a business review that your clients will look forward to and only takes minutes to prepare. This one hour presentation dives into a comprehensive strategy to grow client relationships with business reviews. … Read More

May 2020 Product Update

Jeff, Ricky and Seth from the CloudRadial team review May’s product updates including the new Dashboards feature, community portal, synchronization improvements, and new CSAT functionality. … Read More

In Depth – How to Land Clients with CloudRadial

Join Jeff Farris and Ricky Cecchini as they dive deep into our three-phase approach to landing a client within your MSP. You’ll also learn how to leverage CloudRadial at each stage.
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